PBX Operator

Commodore Perry Estate; Austin (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Commodore Perry Estate in Austin, TX is seeking a friendly Front Desk Guest Services Representative to warmly welcome guests, answer calls, and coordinate requests.

You will work with Bell staff, Front Desk, Housekeeping and others to ensure a seamless stay, managing wake-up calls, messages, and guest communications with professionalism.

Qualifications

• Ability to clearly and pleasantly communicate in English, both orally and in writing, with guests, co-workers, and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to interact in a polite, professional, and engaging manner with resort guests in person or by phone.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Ability to be a clear thinker and remain calm in emergency situations.

Responsibilities

• Handle guest calls promptly, courteously, and efficiently.
• Receive, record, and relay messages accurately and completely.
• Coordinate with Bellperson, Front Desk, Housekeeping, Engineering, and Security to resolve requests.
• Record wake-up calls and deliver to the appropriate department.
• Answer, log, and process guest questions, requests, or concerns.
• Follow up with guests to ensure satisfaction and prompt service.
• Support other team members to ensure proper coverage and guest service.

Skills

English communication

Attention to detail

Professional demeanor

Flexible schedule

Calm under pressure

Job description

Company Description

A treasured and historic landmark reborn, Commodore Perry Estate, Auberge Collection occupies a unique niche in the Austin hospitality market. Designed by Ken Fulk and set on a 10-acre estate in the Hyde Park neighborhood of Austin, the property is the first luxury hotel & social members club of its kind in the city, blending intimacy and character with heritage and the independent spirit of Austin. Boasting 54 spacious rooms and suites, including a collection of five signature suites, the hotel offers a residential-style experience brimming with charm. Amenities include a dramatic 50-foot oval swimming pool, a state-of-the-art fitness studio, and distinct dining and drinking venues, including Lutie’s Garden Restaurant, the Estate’s signature restaurant. Expansive indoor and outdoor event space includes the picture-perfect Chapel with over 1,600 square feet of indoor space and 3,000 square feet of outdoor space. Commodore Perry Estate offers an authentic Austin provenance that invites guests to dine and celebrate in contemporary style.

For more information: auberge.com/commodore-perry

Follow Commodore Perry Estate on Facebook and Instagram @CommodorePerryAuberge

Job Description

You will be responsible for transporting guests virtually anywhere they like to go any time. Provide prompt, courteous, and efficient handling of all incoming calls, keep track of guests’ requests, follow up to ensure satisfactory service and assistance for outgoing calls.

• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Contact appropriate individuals or departments (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest calls, requests, or problems.
• Accept and record wake-up call requests and deliver them to the appropriate department.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Follow up with guests regarding satisfaction with guest-related issues.
• Assist other team members to ensure proper coverage and prompt guest service.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible.
• Address guests' service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Handle sensitive issues with team members and/or guests with tact, respect, diplomacy, and confidentiality.
• Develop and maintain positive and productive working relationships with other team members and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals. Advise guests of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
• Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
• Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Forward calls to Front Desk during breaks, at night, or whenever the phones are unattended.
• Thoroughly understand safety procedures and have numbers to the Police, Fire, and Telephone Repair departments.
• Perform other duties as assigned, including assisting other departments on an as-needed basis

Qualifications

• Ability to clearly and pleasantly communicate in English, both orally and in writing, using proper spelling and grammar, with guests, co-workers, and management to their understanding, both in person and by telephone.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to interact in a polite, professional, and engaging manner upon encountering resort guests, whether on the grounds of the resort, while working a resort function, upon entering or leaving from work, or at any other time.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Ability to be a clear thinker and remain calm in emergency situations.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 4100 Red River Holdings LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.