PBR

US Oncology Network-wide Career Opportunities; Roanoke (VA); On-site; USD 22,000 - 33,000; Full time

Job summary

US Oncology Network-wide Career Opportunities is seeking a Patient Pre-Services Coordinator to educate patients on insurance coverage and benefits, assess financial eligibility, and coordinate insurance-related forms. You will work to ensure accurate data in systems and help patients navigate financial assistance options.

The role requires knowledge of CPT/HCPCS coding, strong Microsoft Office skills, and at least three years of pre-services experience.

Qualifications

• High school diploma or equivalent required.
• Minimum three years patient pre-services coordinator or equivalent.
• Proficiency with Word and Excel required.
• Knowledge of CPT and HCPCS coding.

Responsibilities

• Obtain insurance coverage information and educate patients on benefits, co-pays, and out-of-pocket costs.
• Obtain pre-authorization or referral codes from Clinical Reviewer before treatment.
• Review patient balance and communicate with front desk on payments.
• Verify and update demographics and insurance in the system per SOPs.
• Develop relationships with financial aid providers and stay current on available aid programs.
• Maintain confidentiality and comply with HIPAA and related laws.
• Perform additional duties as assigned.

Skills

Communication

Microsoft Office

Customer service

Education

High school diploma or equivalent

Tools

CPT/HCPCS coding knowledge

Job description

Under general supervision, responsible for educating patients on insurance coverage and benefits. Assess patients' financial ability; may educate patients on assistance programs. Updates and maintains existing patient new insurance eligibility, coverage, and benefits in system. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology*s Shared Values.

Overview

Under general supervision, responsible for educating patients on insurance coverage and benefits. Assess patients' financial ability; may educate patients on assistance programs. Updates and maintains existing patient new insurance eligibility, coverage, and benefits in system. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology*s Shared Values.

Responsibilities

• Prior to a patient receiving treatment; obtaining insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses. Assess patients' ability to meet expenses and discusses payment arrangements. May educate patients on financial assistance programs as well as identify sources and aids with completing forms. Based upon diagnosis, estimated insurance coverage, and financial assistance, completes Patient Cost Estimate form. Completes appropriate reimbursement and liability forms for patient*s review and signature. Forwards appropriate information and forms to billing office.
• Responsible for obtaining from Clinical Reviewer insurance pre-authorization or referral approval codes prior to each treatment.
• Review patient account balance and notify front desk of patients to meet with
• Ensure that patient co-pay amount is correctly entered into system (or conveyed), allowing front desk to collect appropriately
• At each patient visit, verifies and updates demographics and insurance coverage in computer systems according to Standard Operating Procedures (SOPs).
• Stays current on available financial aid. Develop professional relationships with financial aid providers. Networks with financial aid providers to obtain leads to other aid programs.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient*s records.
• Maintains updated manuals, logs, forms, and documentation. Performs additional duties as requested.

Other duties as requested or assigned.

Qualifications

• High school diploma or equivalent required. Minimum three (3) years patient pre-services coordinator or equivalent required. Proficiency with computer systems and Microsoft Office (Word and Excel) required.
• Demonstrate knowledge of CPT coding and HCPS coding application.
• Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.
• Must successfully complete required e-learning courses within 90 days of occupying position. COMPETENCIES:
• Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is regarded as an expert in the technical/functional area; accesses and uses other expert resources when appropriate.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience inn the face of constraints, frustrations, or adversity; demonstrates flexibility.
• Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.

Pay Scale: The general pay scale for this position at BRCC is $15.69-24.14. The actual hiring rate is dependent on many factors, including but not limited to prior work experience, education, job/position responsibilities, location, work performance, etc.