Payroll Representative II

Ukg-6; United States; Remote; USD 44,000 - 63,000; Full time

Benefits offered by this job

Performance-based bonus

Restricted stock units

Job summary

UKG is seeking a Payroll Representative II to support clients using UKG Ready payroll and workforce management services. You will deliver exceptional customer support, resolve payroll inquiries, and ensure timely, accurate service in a fast-paced environment.

The role requires attention to detail, proactive communication, and adaptability as priorities shift. You will use Excel to build payroll templates, with eligibility for bonuses and restricted stock as part of total compensation.

Qualifications

• Understanding of payroll processes and compliance.
• Strong attention to detail and forward thinking.
• Quick learner with ability to absorb new information and systems.
• Experience in payroll, customer service, account management or HR support is preferred.

Responsibilities

• Identify payroll issues, conduct research, and provide effective solutions with accuracy and compliance.
• Write emails and lead video meetings with clients and remote team members.
• Use Excel to create payroll import templates for clients.

Skills

Payroll processes

Attention to detail

Client focus

Adaptability

Tools

Excel

Job description

Job description Company and benefitsJob IDPAYRO020550Employment TypeRegularWork StyleremoteLocationUnited StatesRolePayroll Representative IIWhy UKG:At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.About the Role:Payroll Representative II serves as the primary point of contact for an assigned portfolio of clients utilizing UKG Ready payroll and workforce management services. This role is responsible for delivering exceptional customer support, fostering strong client relationships, resolving payroll-related inquiries, and ensuring clients receive timely and accurate service. The ideal candidate is detail-oriented, proactive, client-focused, and thrives in a fast-paced environment where priorities can shift quicklyDuties and Responsibilities:• You’ll Identify payroll issues, conduct research, and provide effective solutions while ensuring accuracy and compliance• You’ll write emails and lead video meetings with clients and other remote team members.• You’ll use Excel to create payroll import templates for clients.About YouBasic Qualifications:• Understanding of payroll processes, compliance requirements, and workforce management best practices.• Strong attention to detail and forward-thinking mindset.• Quick learner with the ability to absorb new information, systems, and processes efficiently.• Comfortable working in a fast-paced environment where priorities can shift throughout the day.Preferred Qualifications:• Experience in payroll, customer service, account management, or HR-related support roles.• Experience working with UKG products or other payroll and workforce management platforms.Company Overview:UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.Equal Opportunity EmployerUKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.View The EEO Know Your Rights posterUKG participates in E-Verify.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail] pay range for this position is $44,100 to $62,850. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefitsNOTICE ON HIRING SCAMSUKG will never ask you for a copy of your driver’s license, social security card, or passport during a job interABOUT OUR JOB DESCRIPTIONSAll job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.