Payroll Implementation Consultant

apply; Georgia; On-site; USD 65,000 - 90,000; Full time

Job summary

ADP is hiring a Payroll Implementation Consultant to carry the ADP relationship forward after a sale and to drive the initial interaction between mid-sized business clients and ADP's payroll and HR solutions. You will build relationships with clients and seamlessly implement ADP's technologies to ensure long-term success.

You will spend your day ensuring clients are comfortable using ADP's products, learning their business needs, and guiding them to the best solutions for their unique

Qualifications

• 1 to 3 years of experience in a client service environment
• Basic project management skills
• Overtime hours during peak seasons
• College degree is not required, but helpful

Responsibilities

• Onboard Clients. Create onboarding experiences and help clients develop skills to use our products.
• Implement ADP Technologies. Analyze systems, interfaces, and processes to implement solutions.
• Partner Internally. Collaborate with sales and customer service and exchange priorities and issues.
• Multi-Task & Communicate. Manage multiple time-sensitive projects and share information with clients and teams.
• Adhere to a daily schedule and handle high volume inbound calls, with seasonal peaks.

Skills

Customer service

Relationship building

Communication

Project management

Time management

Education

High School Diploma

Tools

MS Office

Excel

Job description

ADP is hiring a PayrollImplt Consultant.

• Are you looking to grow your careerin an agile,dynamicenvironment with plenty of opportunities to progress?
• Are you acontinuous learner who embracesongoing training, development, and mentorship opportunities?
• Are you looking to be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may beanopportunityfor you. Read on and decide for yourself.

As a Payroll Implt Consultant.,you willcarry the ADP relationship forward after a sale andenablethefirst interaction betweenmid-sizedbusinessclientsandADP'sindustry-leading payroll and HR solutions.You will buildrelationshipswith clientsand seamlesslyimplementADP's technologiestoensure yourclientsachievelong-term success.Once ADP services are delivered,your efforts will have a directimpactonthe day-to-day lives ofyour clients'employees–frompaycheckstohealth benefitsandbeyond.

Youwillspendyour day ensuring your clients arecomfortable usingADP'sproducts and services.Every day, you will partner with clients to learnand understandtheir business needs; analyze existing systems, interface requirements,andbusinessprocesses; and guide and drive clientstowards the best solution for theiruniquebusiness needs.Still, every day will be different because the new clients you meet span geographies and industries, requiring different solutions to satisfy theirspecificneeds. That willkeep thingsinteresting, and our top-ranked training will help set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven environment.You are eager to learn and adapt well to change.Youhave a way with clients that builds rapport,establishestrust,and shines with professionalism.Over the phoneand in writing, your communication style is clear and easy for our clients to understand andtake actionon. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here,but friendships that last in a company that values inclusion.

To learn more about Implementation at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO:

Responsibilities

What you can expect on a typical day:

• Onboard Clients.You'll create exceptional onboarding experiences for each product or service implementation.You'll help clients develop the skills and confidence to use our products with ease through your expertise and relationship-building.
• ImplementADP Technologies.To deliver a comprehensive ADP solution, you will consult with clients and analyze existing systems, interface requirements, and business processes.You willincorporate new processes, tools, and approaches when recommendingand implementingtheADP solution.
• Partner Internally.Youwillcollaborate with ADP associates in sales and customer serviceandexchange routine information with members of the client project team, including priorities, timeliness,andissues as they arise.
• Multi-Task & Communicate.Youwill work onmultiple time-sensitiveprojects andfollow-upitemsat the same time.Youwillshare essential informationwith clients andthe teams you work with at ADP.
• Youadhere to a daily schedule and organize yourselfto deal with a high volume ofinbound calls.Daily phonetimemay increaseduring peakseasons,like at the close of thecalendaryear.

TO SUCCEED IN THIS ROLE:

Required Qualifications

• High School Diploma
• 1 to 3 years of experience working in a client service/customer service environment or systems integration environment
• Basic project management skills
• You can work overtime hours during peak seasons

A college degree is great but not required. What's more important is having the skills to do the job.Other acceptable experiencescould include:

• Experience noted above OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

PREFERRED QUALIFICATIONS

Preference will be given to candidates who have the following:

• Fundamental Payroll Certification (FPC) preferred but not required.
• Workforce Now experience/knowledge highly preferred.
• Implementation experience highly preferred.
• Payroll knowledge including payroll skills for processing Client payrolls.
• Accuracy and dependability important since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.
• Basic knowledge of payroll tax principles and wage and hour laws.
• Strong verbal and written communication skills.
• Ability to analyze and resolve problems through effective customer interface and communication.
• Able to work under time constraints to ensure that deadlines are met.
• Excellent Professional Customer Service Skills.
• Strong Organizational Skills.
• Strong Process and documentation skills.
• Strong Research Skills.
• Proficient in MS Office applications, especially Word and Excel Proficiency in using PC.