Payroll Associate

Penn State University; University Park (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Penn State University’s Payroll Department is seeking a Payroll Associate (Intermediate Support) to support payroll operations across the University. You will process payroll transactions in Workday, ensuring accuracy, timeliness, and compliance for faculty, staff, and student employees.

The role emphasizes confidentiality, strong attention to detail, and the ability to collaborate across Human Resources, Finance, and campus partners.

Qualifications

• Knowledge of payroll practices and payroll tax regulations preferred.
• Ability to research and resolve payroll issues with sound judgment and attention to detail.
• Strong organizational, written, and verbal communication skills.

Responsibilities

• Process, review, and validate payroll transactions in Workday for all employee groups.
• Ensure payroll transactions comply with laws, regulations, and policies.
• Research, investigate, and resolve payroll discrepancies and inquiries.
• Analyze payroll results and identify issues needing correction or escalation.
• Assist with preparation and distribution of year-end payroll documents (e.g., W‑2).
• Collaborate with HR, Finance, and departments to resolve payroll issues.
• Provide backup support and participate in cross-training and knowledge sharing.
• Maintain and update payroll procedures and documentation.
• Identify opportunities to improve payroll processes and customer service.
• Provide high-quality customer service via phone, email, and in-person interactions.

Skills

Payroll processing

Attention to detail

Confidentiality

Cross-team collaboration

Customer service

Education

GED/HS

2+ years experience

Tools

Workday Payroll

HCM/ERP systems

Job description

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

POSITION SPECIFICS

The Payroll Department, part of Penn State's Finance and Business organization, is seeking a Payroll Associate (Intermediate Support) to support payroll operations across the University. This position plays an important role in ensuring accurate, timely, and compliant payroll processing for faculty, staff, and student employees.

As a member of the Payroll team, the Payroll Associate will process and validate payroll transactions, research and resolve payroll issues, and provide knowledgeable customer service to employees and University partners. The position requires strong attention to detail, sound judgment, confidentiality, and the ability to work collaboratively across departments while managing multiple priorities. The successful candidate will also contribute to cross-training, knowledge sharing, documentation, and continuous improvement of payroll processes. This position reports to the Payroll Supervisor and supports Penn State's commitment to integrity, respect, and inclusive excellence.

Key Responsibilities

• Process, review, and validate payroll transactions in Workday for all employee groups, including faculty, staff, and student employees.
• Ensure payroll transactions are processed accurately and in accordance with federal, state, and local payroll laws, regulations, and University policies.
• Research, investigate, and resolve payroll discrepancies and employee inquiries involving compensation, taxes, deductions, payments, and other payroll-related matters.
• Analyze payroll results and identify issues or trends that may require additional research, correction, or escalation.
• Assist with the preparation and distribution of W-2, W-2c, and other year-end payroll documentation.
• Collaborate with Human Resources, Finance, departments, and other University partners to research and resolve payroll-related issues.
• Provide backup support for payroll functions and participate in cross-training and knowledge‑sharing activities to promote operational continuity.
• Maintain and update payroll procedures, job aids, and other documentation.
• Identify opportunities to improve payroll processes, controls, efficiency, and customer service.
• Provide high-quality customer service through phone, email, and in-person communication while protecting confidential employee and payroll information.
• Escalate complex or unusual payroll matters to the appropriate supervisor or subject‑matter expert when necessary.

Work Arrangement

This position offers a flexible work arrangement that combines remote and on‑campus work, with a requirement to work in the office at the University Park campus at least two days per week. Questions related to the flexible work arrangement should be directed to the hiring manager during the interview process.

The Successful Candidate Must Possess

• Demonstrated knowledge of payroll practices, payroll tax regulations, and gross‑to‑net payroll calculations preferred.
• Ability to research and resolve payroll issues using sound judgment, attention to detail, and analytical skills.
• Strong organizational, written, and verbal communication skills.
• Ability to manage multiple priorities and meet established payroll deadlines in a time‑sensitive environment.
• Ability to handle confidential payroll and employee information with discretion and professionalism.
• Experience using Workday Payroll or a similar HCM/ERP system preferred.
• Ability to work effectively both independently and as part of a collaborative team.
• Demonstrated commitment to providing high‑quality customer service and supporting continuous process improvement.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

• General Equivalency Diploma (GED) or High School (HS)
• 2+ years of relevant experience; Relevant education accepted in lieu of experience
• Required Certifications: None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Due to the financial and fiduciary responsibilities of this position, successful completion of a credit history check will be required in addition to standard background checks.

Penn State does not sponsor or take over spon