Payroll and Billing Representative

Personal Touch Home Care; Newport News (VA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k program

Life insurance

Job summary

Personal Touch Home Care in Newport News, VA, is hiring a Payroll and Billing Representative for a full-time, in-person role. This position ensures accurate payroll and billing, reviewing hours, visits, and mileage before processing.

You will serve as a main contact for staff payroll inquiries and collaborate with multiple teams to resolve discrepancies. Ideal candidates have 2+ years in payroll/billing within healthcare, familiarity with EVV, and a willingness to support audits and regulatory

Qualifications

• Associate's or Bachelor's degree preferred.
• Minimum 2 years in payroll, billing, AR, healthcare administration, or related role.
• Prior home health care experience preferred.
• Familiarity with pre-payroll and pre-billing processes and EVV/billing systems is desirable.
• Bilingual English/Spanish preferred.

Responsibilities

• Perform pre-payroll and pre-billing reviews before each cutoff to ensure accuracy and completeness.
• Review Visit Reports and scheduling to confirm closures and follow up on discrepancies.
• Resolve charge exceptions and EVV issues and ensure accurate time records for payroll.
• Coordinate with Payroll, Billing, Scheduling, HR, and Operations to reconcile discrepancies.
• Maintain confidential records and support audits and regulatory compliance.

Skills

Attention to detail

Analytical skills

Organizational skills

Customer service

Communication

Confidential data handling

Cross-functional collaboration

Education

Associate's or Bachelor's degree

Experience in healthcare administration

Tools

Microsoft Excel

Outlook

Word

Job description

Payroll and Billing Representative

Newport News, Virginia

This a full time,in-personposition based out ofNewport News, VA.

Pay range is $22.00-$25.00 per hour

About Us:

With over 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care and is a leading national home care agency. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members. We are currently seeking compassionate and skilled professionals to join our team and continue our legacy of providing personalized and attentive care to patients in the comfort of their own home.

Why Choose Us:

At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs:We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits:We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off:We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits:We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance:We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Opportunities for Professional Growth and Development:Empowering you to thrive and grow.
• Employee Assistance Program:Supporting the well-being of you and your family.
• Perks Program:Exclusive deals and offers on products, services, and experiences you need and love.

Position Summary:

The Payroll and Billing Representative is responsible for supporting accurate and timely payroll and billing operations. This role focuses on pre-payroll and pre-billing reviews, ensuring employee hours, patient visits, mileage, and required documentation are accurate and complete before processing. The representative also serves as a point of contact for staff payroll inquiries, PTO requests, and discrepancy resolution while collaborating with Payroll, Billing, Scheduling, HR, and Operations.

Key Responsibilities:

• Conduct pre-payroll and pre-billing reviews before each payroll and billing cutoff to ensure employee hours, patient visits, mileage, and required documentation are accurate and complete. Escalate unresolved discrepancies or outstanding items as needed.
• Review Visit Reports and scheduling reports to confirm visits are completed and closed, identifying and following up on outstanding discrepancies.
• Review and resolve charge exceptions, Visit Editor issues, inconsistent visit times, and incorrect or locked visit statuses.
• Monitor and resolve Electronic Visit Verification (EVV) exceptions for the site, ensuring visit records are accurate and discrepancies are addressed timely.
• Complete hourly lines on employee calendars and verify time records for accurate payroll processing.
• Review mileage entries and add missing mileage to the charge entry system as needed.
• Verify required orders and authorizations are in place and flag missing or expired documentation before visits are released for billing.
• Report open visits, charge exceptions, and unbilled items to Payroll and Billing before each payroll and billing close.
• Serve as a primary site-level contact for staff payroll inquiries, including pay rates, deductions, timesheets, hours worked, and payroll schedules.
• Assist with PTO processing and investigate payroll discrepancies in coordination with Payroll and HR.
• Collaborate with Payroll, Billing, Scheduling, Clinical, and Operations teams to resolve discrepancies and ensure timely processing.
• Maintain accurate and confidential records, assist with audits and reporting, and ensure compliance with agency policies and applicable regulations.

Qualifications:

Education & Experience:

• Associate's or Bachelor's degree in Business Administration, Accounting, Finance, Healthcare Administration, or a related field preferred.
• Minimum of two (2) years of experience in payroll, billing, accounts receivable, healthcare administration, or a related administrative support role.
• Previous experience in home health care, home care, or a healthcare environment strongly preferred.
• Familiarity with pre-payroll review, visit reconciliation, billing processes, and authorization requirements is highly desirable.
• Experience working with payroll, scheduling, electronic visit verification (EVV), and/or healthcare billing systems preferred.
• Bilingual ability in English and Spanish preferred.
• Experience with Netsmart myUnity, HomeCare HomeBase, or a similar home health electronic health record (EHR) system preferred.

Skills & Competencies

• Strong attention to detail and accuracy, particularly when reviewing employee hours, patient visits, mileage, and billing records.
• Excellent organizational, analytical, and problem-solving skills.
• Strong customer service and communication skills, with the ability to interact professionally with field staff, office personnel, and management.
• Ability to identify discrepancies, investigate issues, and follow through to resolution.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Ability to learn and navigate payroll, scheduling, billing, and healthcare information systems.
• Ability to manage multiple responsibilities, prioritize competing deadlines, and work effectively in a fast-paced environment.
• Demonstrated ability to handle confidential employee and patient information with discretion.
• Ability to work independently while collaborating effectively with cross-functional teams.

Work Environment

This is a site-based position located in Virginia. The role requires regular interaction with field staff, office personnel, and multiple operational departments to support accurate and timely payroll and billing processes.

Job Type:

Full-time

Pay Range:

$22.00- $25.00 per hour

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well-being.