Payments Performance Strategist

Stripe

Chicago (IL)

Hybrid

USD 172,000 - 258,000

Full time

5 days ago

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Benefits offered by this job

Equity

Company bonus or sales commissions/bon

401(k)

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe seeks a Senior Global Payments Performance professional to lead data-driven discussions with merchants on optimization strategies across card costs, acceptance, fraud, and cross-border flows. You will build optimization narratives/tools and partner with Sales and Customer Success to ensure merchants succeed with Stripe.

You will synthesize feedback to inform Stripe’s product roadmap and help advance self-serve offerings, while staying ahead on industry best practices and Stripe

Qualifications

10+ years of experience in payments or operations at a leading tech company or payments consultancy.
Deep expertise in card network costs at the acquirer level.
Deep expertise in interchange and scheme fees at the merchant level.
Understanding of e-commerce payments, card-based processing and optimization.
Knowledge of card network rules, local payment methods, and PSD2/PSD3.
Ability to collaborate with cross-functional teams.
Ability to handle ambiguity and fast-moving environments.
Self-starter capable of driving business results.
Experience presenting to merchants.
Subject matter expert in payments for internal and customer-facing advisory.
Develop optimization playbooks and stay updated on Stripe innovations.
Excellent verbal and written communication skills.
Strong data processing, organizational and analytical skills.

Responsibilities

Lead discussions with existing and prospective merchants and train the Sales team to lead discussions.
Serve as internal and merchant-facing expert on payment optimization strategies.
Gather Stripe’s payments expertise to create optimization narratives/tools with rigorous analysis.
Deploy sophisticated optimization playbooks and analyses across Stripe’s customer portfolio.
Synthesize and relay customer feedback to inform Stripe’s product roadmap.
Provide feedback to improve self-serve tools and playbooks.

Skills

Payments domain expertise

Data analysis

Cross-functional collaboration

Communication skills

Self-starter

Education

Education/experience in payments, consulting, or tech

Tools

SQL

Dashboard building

Modeling

Reporting

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

Who we are

About The Team

The Global Payments Performance Team identifies payment optimization opportunities for Stripe’s merchants. We serve a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential merchants to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals.

What you’ll do

The Global Payments Performance team will be responsible for leading data-driven discussions with existing and prospective merchants on optimization strategies across a variety of areas including, card network costs, acceptance, fraud, and cross-border flows to start. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals, and partner with our Customer Success organization to ensure that merchants are successful working with Stripe.

Responsibilities

Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
Serve as both an internal and merchant-facing expert on payment optimisation strategies.
Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
Use existing tools to deploy sophisticated optimization playbooks and analyses across Stripe’s customer portfolio.
Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap.
Provide feedback on our tools and playbooks to help continuously improve our self serve offerings

Who you are

Minimum Requirements

10+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
Deep expertise in card network costs is required at the acquirer level
Deep expertise in interchange and scheme fees at the merchant level
Understanding of e-commerce payments, cards based payments processing and optimization strategies
Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3)
A proven ability to build collaborative working relationships with cross-functional teams.
The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.
A proven ability to be a self-starter capable of driving business results without significant supervision.
Experience presenting directly to merchants
Serve as a subject matter expert providing both internal and customer-facing advisory in the payments domain.
Develop optimization playbooks and stay updated on industry best practices and Stripe innovations
Excellent verbal and written communication skills.
Strong data processing, organizational and analytical skills.

Preferred Qualifications

Experience with SQL, dashboard building, modeling, or reporting
Experience presenting to senior business leaders

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $172,200 - $258,400. For sales roles, the range provided is the role’s On Target Earnings ('OTE') range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: