Payments-Digital & Design AI Product Associate

Testing Site - JPMC; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorgan Chase, operating as JPMorgan Access, seeks a Product Associate to support product development and discovery of AI-enabled solutions. You will collaborate with product management and cross-functional teams to translate customer needs into actionable roadmaps and initiatives, contributing to growth and innovation in a fast-paced environment.

You will analyze product performance metrics, help plan launches, and assist in AI governance activities while partnering with data science,

Qualifications

• 2+ years of experience in product management, project management, or a relevant domain area.
• Developing knowledge of the product development life cycle.
• Exposure to product life cycle activities including discovery and requirements definition.
• Emerging knowledge of data analytics and data literacy.
• Experience leveraging AI technologies to enhance search functionalities and chatbot user experiences; familiarity with ML and NLP concepts.

Responsibilities

• Supports the development of product strategy and roadmap.
• Collects and analyzes metrics on product performance to inform decisions.
• Contributes to discovery through cross-functional collaboration to address user needs and business goals.
• Participates in product planning sessions and assists in executing product initiatives for timely launches.
• Collaborates with the product manager to define user workflows, requirements, stories, and customer value.
• Assist in maintaining backlog and facilitating stakeholder discussions.
• Ensure product launch activities are planned and executed per rollout strategy.
• Create and publish product metrics and reporting.
• Assist with AI Governance activities as needed.

Skills

Product management

Project management

Data analytics

AI governance

Cross-functional collaboration

AI/ML familiarity

NLP basics

Job description

As a Product Associate in JPMorgan Access, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross‑functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast‑paced environment, making a tangible impact on our products and customer experiences.

Job responsibilities

• Supports the development of our product strategy and roadmap
• Collects and analyzes metrics on product performance to inform decision‑making
• Contributes to solution discovery through collaboration with cross‑functional teams to identify potential solutions that address user needs and align with business goals
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
• Manage and document model annotations performing and/or approving model evaluations as needed per AI governance policy.
• Assist in maintaining backlog and facilitating discussions as needed across stakeholders to address issues, clarify requirements.
• Ensure product launch activities are planned and executed per rollout strategy.
• Create, maintain and publish product metrics and reporting
• Assist with AI Governance activitiesas needed

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Developing knowledge level of the product development life cycle
• Exposure to product life cycle activities including discovery and requirements definition
• Emerging knowledge of data analytics and data literacy
• Experience in leveraging artificial intelligence technologies to enhance search functionalities and chatbot user experiences. Familiarity with machine learning models and natural language processing techniques is essential.
• Experience in working collaboratively with engineering, data science, and UX teams to implement AI‑driven solutions. Ability to communicate complex AI concepts to non‑technical stakeholders.
• Proficient in analyzing data and AI performance metrics to inform decision‑making and continuous improvement of search algorithms.
• A forward‑thinking mindset with a passion for staying abreast of AI advancements and search industry trends, adapting strategies to leverage emerging technologies.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a high matrixed, complex organization