Payment Recovery Specialist I

Georgia's Own Credit Union; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Georgia’s Own Credit Union is seeking a dedicated professional to oversee bankruptcy/charge-off loan operations and ensure compliance with applicable laws and regulations. You will guide workflows, monitor portfolios, and coordinate with attorneys, vendors, and internal departments.

The role requires strong analytical, organizational, and communication skills, with experience in credit unions and knowledge of BSA/Patriot Act frameworks.

Qualifications

• Minimum 1 year Bankruptcy/Charge-Off experience with measured success.
• Minimum 1 year Credit Union (or comparable financial institution) experience.
• College experience preferred.
• Knowledge of laws/regulations, policies/procedures which affect job function.
• Effective analytical problem solving, organizational and planning skills.
• Ability to set priorities, multi-task, and meet deadlines.
• Excellent interpersonal communication skills and effective public speaking skills.
• Strong motivational and influencing skills with demonstrated knowledge and understanding of financial services related products and overall financial services operations.

Responsibilities

• Oversee the daily operations of loans under bankruptcy protection and/or charge-off status.
• Provide daily direction to the department's workflow and processing of functions within a bankruptcy filing chapter 7, 11, or 13, or a charge-off status.
• Monitor the bankrupt/charge-off portfolio and the attorneys/collection agency associated with the loans.
• Coordinate closely with various departments, vendors, and outside counsel.
• Post chapter 13 payments and/or recovery payments, as needed.
• Develop, apply, and evaluate regulatory policies and procedures for the department; maintain a thorough knowledge of policies and procedures and trends in the credit union industry, with particular attention to the Bank Secrecy Act and the Patriot Act.
• Manage credit reporting updates for specialized coding (Bankruptcy/Charge-off).
• Post/Track specialty payments.
• Handle calls from credit union staff concerning charge-off/bankruptcy related matters.
• Maintain vendor relationships with attorney/collection agencies.
• Assign accounts to proper vendor for handling.
• Maintain specialty queues to ensure the credit union remains in compliance.
• Manage title releases on specialty accounts.
• Review and approve Visa revocations (if applicable).
• Keep management current on all issues/concerns on specialty accounts.
• Perform other duties as may be assigned.

Skills

Bankruptcy/Charge-Off

Credit Union experience

Regulatory knowledge

Analytical skills

Prioritization & multitasking

Communication & public speaking

Motivation & influence

Financial services knowledge

Education

College experience

Job description

Overview

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today. This position offers a flexible hybrid work arrangement, allowing employees to balance in‑office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office.

Responsibilities

• Oversee the daily operations of loans under bankruptcy protection and/or charge‑off status.
• Provide daily direction to the department's workflow and processing of functions within a bankruptcy filing chapter 7, 11, or 13, or a charge‑off status.
• Monitor the bankrupt/charge‑off portfolio and the attorneys/collection agency associated with the loans.
• Coordinate closely with various departments, vendors, and outside counsel.
• Post chapter 13 payments and/or recovery payments, as needed.
• Develop, apply, and evaluate regulatory policies and procedures for the department; maintain a thorough knowledge of policies and procedures and trends in the credit union industry, with particular attention to the Bank Secrecy Act and the Patriot Act.
• Manage credit reporting updates for specialized coding (Bankruptcy/Charge‑off).
• Post/Track specialty payments.
• Handle calls from credit union staff concerning charge‑off/bankruptcy related matters.
• Maintain vendor relationships with attorney/collection agencies.
• Assign accounts to proper vendor for handling.
• Maintain specialty queues to ensure the credit union remains in compliance.
• Manage title releases on specialty accounts.
• Review and approve Visa revocations (if applicable).
• Keep management current on all issues/concerns on specialty accounts.
• Perform other duties as may be assigned.

Qualifications

• Minimum 1 year of Bankruptcy/Charge‑Off experience with measured success (preferred).
• Minimum of 1 year Credit Union (or comparable financial institution) experience.
• College experience preferred.
• Knowledge of laws/regulations, policies/procedures which affect job function.
• Effective analytical problem solving, organizational and planning skills.
• Ability to set priorities, multi‑task, and meet deadlines.
• Excellent interpersonal communication skills and effective public speaking skills.
• Strong motivational and influencing skills with demonstrated knowledge and understanding of financial services related products and overall financial services operations.

Physical Requirements

• Must be able to perform each essential job duty satisfactorily.
• All employees must be able to communicate face to face or through technology with or without reasonable accommodation.
• Employee will be in an office environment (well‑lighted, heated, and air‑conditioned) typically stationed at a desk or table.
• Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs.
• Clerical office duties on various forms of technology are required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compliance & Certification

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry.

EEO/EOE Statement

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.