Payment Operations Specialist

Canvas Credit Union; Lone Tree (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in financial services is seeking dedicated individuals to join their vibrant team. This role involves processing transactions, ensuring compliance with regulations, and delivering exceptional customer service. The organization values teamwork and supports a culture of camaraderie, making work enjoyable and fulfilling. With a focus on community and member satisfaction, this position offers a chance to make a real difference in people's financial lives. If you're looking for a supportive environment where your contributions matter, this opportunity is perfect for you.

Benefits

Paid Vacation

Paid Sick Time

Paid Holidays

Paid Wellness Day

Flexible Spending Account

Health Savings Account

World Class 401(k) Plan

Tuition Reimbursement

Rate Discounts on Qualifying Loans

Bonus eligibility

Qualifications

• Minimum of 2 years of relevant experience in a financial institution.
• Strong relationship building and customer service skills.

Responsibilities

• Process domestic and international wire transfers and ACH transactions.
• Respond to member inquiries professionally and in a timely manner.
• Identify and report suspicious account activities.

Skills

Regulation CC knowledge

Regulation E knowledge

Verbal communication skills

Written communication skills

Customer service skills

Attention to detail

Problem-solving skills

Time management skills

Education

High school diploma or GED

Two-year college degree

Tools

MS Office (Outlook, Excel, Word, PowerPoint)

Job description

Finding a job can be overwhelming — plowing through dense, super specific job descriptions, spending hours filling out applications, and then, if you’re lucky, you get a tag-team interview that leaves you spinning.

Not here.

At Canvas, we’re dedicated to transforming financial services and that includes recruitment. We aren’t ashamed to say it. Working here is delightful. We’re a family, and the time we spend together is full of support and camaraderie, and it’s fun. Make no mistake, we’re serious-minded professionals who take our responsibilities to heart, but the pettiness and bureaucracy you find in much of corporate America is out of bounds here.

Who We Are

We are Canvas and we are passionate about disrupting the way people experience financial services. “Helping you afford life” and “People before profits” aren’t just advertising taglines for us. They’re literally words we live by. Shareholder profits don’t drive us. Our members, our families, and the communities we live and work in are all that matter here. (World peace is super important too.) We’re strong supporters of the credit union movement, of providing our members with the education, support, and guidance to build strong, independent financial futures. And we want your help.

Responsibilities

• Receive, process and transmit files and payments that include domestic and international wire transfers, share drafts, ACH and returns.
• Responsible for responding directly to member inquiries in a timely and professional manner while meeting all established service level agreements.
• Identify suspicious and fraudulent activity in accounts and notify the Fraud Team accordingly with accurate and detailed information for further investigation.
• Work closely with other financial institutions and dealerships regarding payoffs in an effort to eliminate errors and enhance member experience.
• Reconcile department GL accounts and resolve any outstanding balancing issues.
• Process exception files by analyzing items and accounts. Responsible for making pay/no pay decisions, and the transmission of files within established deadlines.
• Consistently meet department quality, service and production standards that promote member satisfaction, retention and expansion.
• Complete job responsibilities with minimal errors and adhere to legal and regulatory requirements as well as credit union policies.
• Make independent judgments and sound decisions regarding member accounts with a focus on the elimination of errors.
• Assist in overall department operations as needed such as balancing, research and member service.
• Identify and recommend process improvements, efficiencies, and opportunities for automation.
• Provide backup coverage on other departmental tasks and responsibilities when necessary.
• Work closely and collaborate with other areas of the credit union in order to identify and resolve outstanding issues.
• Comply with Bank Secrecy Act (BSA) and other compliance requirements.
• Follow all safety and security guidelines to properly safeguard member and organization assets.
• Embrace ongoing education and learn/apply new skills and software applications.
• Regular attendance and punctuality are essential functions of the job.
• Perform other job duties as assigned.

Job Qualifications

Knowledge, Skill and Ability:

• Thorough knowledge of Regulation CC and Regulation E as well as knowledge of rules and regulations (NACHA/State/FED) governing checks, ACH and Wires.
• Demonstrate strong verbal and written communication skills with peers, other departments/branches and management.
• Strong relationship building, customer service and teamwork skills.
• Strong attention to detail, problem solving and decision-making skills.
• Efficient organizational and time management skills with ability to work independently and manage multiple priorities with tight deadlines.
• Proficient in MS Office (Outlook, Excel, Word and PowerPoint).
• Ability to maintain confidences.
• Pre-employment background review (components include criminal, employment, address, social security number, motor vehicle record, global sanctions, and sex offender).

Education or Formal Training: High school diploma or GED. Two-year college degree is preferable.

Experience: Minimum of 2 years’ of relevant experience at a financial institution, preferably in a credit union environment. Experience with processing ACH, wires or checks is desired.

The starting pay range for this position is $21.00-$24.00 hourly, and final pay rate will be determined based on experience and internal equity factors.

Canvas Benefits

• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• This position may be bonus eligible, dependent on individual and company results.

Working Environment/Physical Activities

High volume, fast-paced, dynamic office environment with some travel. Must be able to attend meetings and events outside of regular business hours. The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines and filing cabinets. The position requires manual dexterity, the ability to lift files and open filing cabinets. The position requires bending, stooping, or standing as necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Canvas Credit Union is an Equal Opportunity Employer, Gender/Minority/Veteran/Disabled.