Payment Operations Manager

Platte-Valley-Companies; Scottsbluff (NE); On-site; USD 90,000 - 120,000; Full time

Job summary

Platte Valley Bank in Scottsbluff, Nebraska, seeks a Payments Operations Manager to oversee daily operation of the bank's payments systems, including ACH, wires, digital and real-time payment solutions, ensuring funds move efficiently, accurately, and securely while staying compliant.

You will lead payment processing, risk management, vendor relationships, and system enhancements, collaborating with Treasury Management, Retail Banking, IT, Compliance, and Data Ops to drive efficiency, growth,

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Information Systems, or related field preferred.
• Minimum five years of banking or financial services experience in payment operations, treasury management, electronic payments, ACH, wire transfer, or deposit operations.
• Experience supervising or leading a team preferred.
• Strong knowledge of ACH processing, wire operations, digital payments, and payment risk management.
• Thorough understanding of NACHA rules, Regulation E, OFAC requirements, and BSA/AML compliance.
• Experience with process improvement, system enhancements, and project implementation.
• Strong analytical, organizational, problem-solving, and communication skills.
• Proficiency with Microsoft Office and banking/payment processing systems.
• AAP certification preferred; if not held, must obtain within 18 months of assuming role.
• Ability to maintain confidentiality and exercise sound judgment regarding sensitive operational information.

Responsibilities

• Manage daily operations of ACH, wire transfer, digital payment, and related payment services.
• Participate in payment processing, exception resolution, customer escalations, and operational support.
• Provide guidance, training, and support to Payment Operations staff.
• Monitor service levels, operational performance, payment volumes, and key risk indicators.
• Maintain payment procedures, controls, and business continuity plans.
• Ensure compliance with NACHA rules, wire regulations, OFAC requirements, BSA/AML expectations, and bank policies.
• Monitor payment activity for fraud trends, unusual transactions, and operational risk.
• Lead resolution of complex payment issues, audits, examinations, and risk assessments.
• Identify and implement process improvements, automation opportunities, and workflow enhancements.
• Manage payment-related system upgrades, software implementations, and vendor relationships.
• Collaborate with Treasury Management and business lines to support customer payment needs and product growth.
• Research emerging payment technologies and recommend enhancements to improve efficiency, scalability, and customer experience.
• Prepare management reports regarding payment activity, risk trends, operational performance, and strategic initiatives.

Skills

Payment operations

Risk management

Process improvement

Leadership

Communication skills

Analytical skills

Regulatory compliance

Project management

Vendor management

Microsoft Office

Education

Bachelor's degree in Business, Finance, Accounting, Information Systems, or related field

Tools

Banking/payment processing systems

Job description

PaymentOperationsManagerPlatteValleyBank

Job Summary:

ResponsiblefortheoversightanddailyoperationoftheBank'spaymentsystems,includingACH,wiretransfers,digitalpayments,real-timepaymentsolutions,andothermoneymovementservices.Ensurefundsmoveefficiently,accurately,andsecurelywhilemaintainingcompliancewithapplicableregulations,networkrules,andinternalpolicies.

Activelyparticipatesinpaymentoperationswhileoverseeingriskmanagement,processimprovement,vendorrelationships,andsystemenhancements.PartnershipwithTreasuryManagement,RetailBanking,InformationTechnology,Compliance,andDataOperationsteams to improve efficiencies,enhancepaymentcapabilities,andsupporttheBank'sgrowthobjectives.

RESPONSIBILITIES:

ESSENTIALFUNCTIONS:

1. ManagethedailyoperationsofACH,wiretransfer,digitalpayment,andrelatedpaymentservices.
2. Activelyparticipateinpaymentprocessing,exceptionresolution,customerescalations,andoperationalsupport.
3. Provideguidance,training,andsupporttoPaymentOperationsstaff.
4. Monitorservicelevels,operationalperformance,paymentvolumes,andkeyriskindicators.
5. Maintainpaymentprocedures,controls,andbusinesscontinuityplans.
6. EnsurecompliancewithNACHArules,wireregulations,OFACrequirements,BSA/AMLexpectations,andBankpolicies.
7. Participateinmonitoringofpaymentactivityforfraudtrends,unusualtransactions,andoperationalrisk.
8. Leadresolutionofcomplexpaymentissues,audits,examinations,andriskassessments.
9. Identifyandimplementprocessimprovements,automationopportunities,andworkflowenhancements.
10. Managepayment-relatedsystemupgrades,softwareimplementations,andvendorrelationships.
11. CollaboratewithTreasuryManagementandbusinesslinetostsupportcustomerpaymentneedsandproductgrowth.
12. Researchemergingpaymenttechnologiesandrecommendenhancementsthatimproveefficiency,scalability,andcustomerexperience.
13. Preparemanagementreportsregardingpaymentactivity,risktrends,operationalperformance,andstrategicinitiatives.

REQUIREMENTS:

MinimumQualifications:

1. Bachelor'sdegreeinBusiness,Finance,Accounting,InformationSystems,orrelatedfieldpreferred.
2. Minimumfiveyearsofbankingorfinancialservicesexperienceinpaymentoperations,treasurymanagement,electronicpayments,ACH,wiretransfer,ordepositoperations.
3. Supervisoryorteamleadexperiencepreferred.
4. StrongknowledgeofACHprocessing,wireoperations,digitalpaymentsolutions,andpaymentriskmanagement.
5. ThoroughunderstandingofNACHArules,RegulationE,OFACrequirements,andBSA/AMLcompliance.
6. Demonstratedexperiencewithprocessimprovement,systemenhancements,andprojectimplementation.
7. Stronganalytical,organizational,problemsolving,andcommunicationskills.
8. ProficiencywithMicrosoftOfficeandbanking/paymentprocessingsystems.
9. AccreditedACHProfessional(AAP)certificationpreferred.CandidatesnotcurrentlyholdingthethedesignationmustobtainAAPcertificationwithineighteen(18)monthsofassumingtherole.
10. Abilitytomaintainconfidentialityandexerciseoutsanjudgmentregardingsenstiveoperationalinformation.

PhysicalRequirements:

LightWork-exertingupto20poundsofforceoccasionally,and/upto10poundsofforcefrequently,and/oranegligibleamountofforceconstantlytomoveobjects.Reaching,fingering,grasping,repetitivemotions,stooping,crouching,standing,walking,lifting,climbing,kneeling,talking,hearing,pulling,pushing,thinking,concentratingandinteractingwithothers.

Youshouldbecapableofperforminginareasonablemanner,withorwithoutreasonableaccommodation,theactivitiesinvolvedinthisjob.Adescriptionoftheactivitiesinvolvedinthisjobislistedabove.

Note:Thestatementshereinareintendedtodescribethegeneralnatureandlevelofworkbeingperformedbyemployeesassignedtothisclassification.Theyarenotintendedtobeconstruedasanexhaustivelistofallresponsibilities,dutiesandskillsrequiredofpersonnelsoclassified.

LastUpdated:08/2026