Payment Compliance & Contract Management Collector

Tennova Healthcare- North Knoxville Medical Center; United States; Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health coverage

401k with match

Student loan support

Tuition assistance

Competitive pay

Résumé du poste

Tennova Healthcare- North Knoxville Medical Center is seeking a Payment Compliance & Contract Management (PCCM) Collector to ensure timely resolution of underpaid and overpaid accounts. You will manage follow-up, analyze trends, collaborate with internal teams, and reconcile balances to contract terms.

Join the PCCM team to optimize revenue cycle processes, maintain regulatory compliance, and support accurate payments in a dynamic healthcare setting.

Qualifications

• Strong analytical and problem-solving skills.
• Proficient in understanding payer contracts and reimbursement terms.
• Effective communication and negotiation skills.
• Ability to work independently in a fast-paced environment.

Responsabilités

• Manages account follow-up for underpaid and overpaid claims and escalates unresolved issues as needed.
• Reconciles account balances and adjustments to ensure accurate financial status and contract compliance.
• Resolves underpayments by negotiating with payers on discrepancies.
• Analyzes trends in underpayments, overpayments, denials to suggest process improvements.
• Interprets contract reimbursement details to enhance revenue cycle performance.

Connaissances

Analytical thinking

Negotiation

Independent work

Communication

Formation

HS diploma or GED

Associate degree or higher preferred

Outils

Google Suite

Microsoft Excel

Healthcare billing software

Description du poste

• Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family healthy.
• Future Security: 401(k) with matching
• Student Loan Support – Up to $10,000 repayment assistance, because we invest in your future.
• Educational Tuition Assistance
• Competitive Pay & Full Benefits – A salary and package designed to reward your expertise and dedication.

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family healthy.
• Future Security: 401(k) with matching
• Student Loan Support – Up to $10,000 repayment assistance, because we invest in your future.
• Educational Tuition Assistance
• Competitive Pay & Full Benefits – A salary and package designed to reward your expertise and dedication.

Job Summary

The Payment Compliance & Contract Management (PCCM) Collector is responsible for the timely and efficient resolution of underpaid and overpaid accounts. This role involves managing account follow-up, analyzing trends, collaborating with internal departments, and ensuring accurate reconciliation of account balances. The PCCM Collector assists in optimizing revenue cycle processes and maintaining compliance with contractual agreements.

Essential Functions

• Manages account follow-up for underpaid and overpaid claims, escalating unresolved issues internally as needed to achieve resolution.
• Reconciles account balances and adjustments to ensure accurate financial status and compliance with contractual terms.
• Resolves underpayments by engaging in daily communication with payers and negotiating payment discrepancies.
• Identifies and analyzes trends in underpayments, overpayments, denials, and revenue opportunities to recommend process improvements.
• Evaluates and interprets contract reimbursement details, providing feedback and insights to the department to enhance revenue cycle performance.
• Collaborates with financial and clinical departments to address account discrepancies and ensure effective revenue management.
• Reviews contract validation, updates, and provides interpretation to support accurate claim processing and collections.
• Ensures thorough and accurate validation of account analysis before distribution, maintaining compliance with policies and procedures.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• Associate Degree or higher preferred
• 1-2 years of experience in healthcare collections, revenue cycle, or contract management required
• Familiarity with payer contracts and healthcare reimbursement methodologies preferred

Knowledge, Skills And Abilities

• Strong analytical and problem-solving skills.
• Proficient in understanding and interpreting payer contracts and reimbursement terms.
• Effective communication and negotiation skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency in healthcare billing software, Google Suite, and Microsoft Office Suite, especially Excel.
• Attention to detail and high degree of accuracy in reconciliation and analysis.

The Payment Compliance and Contract Management (PCCM) team plays a critical role in ensuring that payments are made according to contractual agreements and regulatory requirements. The team oversees the full contract lifecycle, focusing on analyzing reimbursement discrepancies, improving revenue cycle processes, and ensuring compliance with contract terms to support financial accuracy and operational efficiency.

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.