Payment Application Associate

Beth Israel Lahey Health; Boston (MA); On-site; USD 28,929 - 38,930; Full time

Job summary

Beth Israel Lahey Health is seeking a dedicated payment processing specialist in Boston, MA. The role involves daily review and posting of payments, ensuring accuracy and integrity in patient accounts. Candidates should possess a high school diploma and effective communication skills.

The position offers a chance to contribute to patient care within a respected healthcare organization while providing excellent customer service and teamwork. The hourly pay ranges from $21.00 to $28.26.

Qualifications

• 0-1 years of related work experience required.
• Experience with computer systems and web-based applications needed.
• Ability to communicate clearly in written English.

Responsibilities

• Post payments to patient accounts accurately.
• Research and resolve suspense items from postings.
• Investigate and apply corrections for misapplied payments.

Skills

Communication skills

Customer service skills

Microsoft Office proficiency

Education

High School diploma or GED

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Reporting to the Supervisor of the Cash Unit, this position is responsible for the daily review, analysis, posting of payments, scanning, reporting and filing of all cash for patient accounts. The primary function of this role is the timely and accurate posting of payments received via cash sources (835 Remittance advices, lockbox, patient mail, hospital cashier ) to accounts receivable.

Job Description

Essential Responsibilities

Receives, records and reconciles insurance and self pay payments to determine proper identification and posting to accounts. Post payments received daily from lockboxes, electronic 835 remittance advices, hospital sources (i.e. cosmetic, co-pays, self pay) and mail to patient accounts. Posting includes payment amount, rejection amounts, adjustments, deductibles and co-payments.

Prepares batches for scanning. Properly numbers pages to coincide with posting of payments to aide in the ease of remittance storage and retrieval. Scans paper remittance advices and operates scanning machine. Quality control and review scanned batches, daily, to identify any mis-numbered pages, unidentifiable pages, and missing batches. Reports all scanning issues to Senior or Supervisor.

Researches and resolves suspense items from prior day postings. Updates and corrects insurance information on accounts and in the Registration system as necessary, to facilitate accurate posting of payments, adjustments, and self pay balances.

Investigates all misapplied payments within accounts and on different accounts. Reposts payments to correct co-plan and/or accounts and notifies Supervisor of reconciling items.

Investigates void and returned checks and applies proper debits to the patient accounts. Identifies and notifies supervisor and accounting of all reconciling items via spreadsheet.

Required Qualifications

High School diploma or GED required.

0-1 Years Related Work Experience Required.

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature Of The Job

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Pay Range

$21.00 - $28.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer/Veterans/Disabled

Equal Opportunity Employer / Veterans / Disabled