Patient Voices, Senior Manager - Thyroid Eye Disease (TED)

BioSpace; Washington (District of Columbia); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Comprehensive benefits package

Discretionary annual bonus

Stock-based incentives

Flexible work models

Job summary

A leading biotechnology firm in Washington, DC, is hiring a Senior Manager for Patient Voices in Thyroid Eye Disease. You'll play a key role in amplifying patient stories and ensuring their perspectives shape company strategies. Responsibilities include creating patient engagement opportunities, recruiting patient advocates, and collaborating with internal teams. Candidates should have significant experience in advocacy or related fields. The firm offers competitive salaries and a comprehensive benefits package.

Qualifications

• 2 years of advocacy, policy, marketing, or medical experience with a Doctorate degree.
• 6 years of advocacy or related experience with a Master’s degree.
• 8 years of advocacy or related experience with a Bachelor's degree.
• 10 years of advocacy or related experience with an Associate’s degree.
• 12 years of advocacy or related experience with a high school diploma.

Responsibilities

• Identify opportunities to engage with patients and caregivers for insights.
• Create engagement opportunities for patients to share experiences.
• Recruit and onboard patients and caregivers for storytelling initiatives.
• Develop governance for patient recruitment and consent management.
• Collaborate with teams to embed patient voice in strategies.
• Ensure diverse patient representation in engagement activities.
• Serve as a liaison for patient experiences.
• Coordinate patient participation in company events.
• Translate patient insights into actionable strategies.
• Implement KPIs for measuring impact of patient engagement.

Job description

Patient Voices, Senior Manager - Thyroid Eye Disease (TED)

Apply now and make a lasting impact with the Amgen team.

Amgen’s mission is to serve patients living with serious illnesses, and we are looking for an experienced advocate to play a pivotal role in hearing and amplifying the voices of those with Thyroid Eye Disease (TED). The Patient Voices, Senior Manager will serve as the company’s lead for connecting patient and caregiver experiences to our strategies and programs across medical, access, communications, and commercial functions.

What You Will Do

In this role you will identify opportunities to listen to, learn from, and amplify the voices of those living with TED, ensuring their perspectives inform decisions and shape approaches across the organization.

Key Responsibilities

• Create meaningful engagement opportunities for patients and caregivers to share their stories and lived experiences across Amgen.
• Identify and develop opportunities to engage patients with TED and their caregivers through listening sessions, narrative interviews, advisory boards, and community partnerships.
• Recruit, onboard, and contract patients and caregivers in partnership with brand, legal, regulatory, medical, and compliance teams, and oversee creation of high‑quality, compliant story assets (video, audio, photography, written narratives).
• Develop and maintain standardized processes and governance frameworks for patient recruitment, contracting, and consent management to ensure ethical, compliant engagement.
• Collaborate with Medical, Access, Commercial, and Communications teams to embed the patient voice into disease education, access initiatives, and communication strategies.
• Partner with Communications on external patient engagement opportunities, including media interviews and filming initiatives aligned with Amgen’s product and corporate communications objectives.
• Ensure diverse and representative patient voices are included across all engagements, reflecting real‑world experiences across backgrounds, geographies, and disease stages.
• Serve as a trusted liaison and steward of patient experiences, ensuring stories are respectfully represented and thoughtfully used to educate, inspire, and inform.
• Host and coordinate patient participation in employee engagement experiences (e.g., Mission Week, Mission Moments, town halls, sales meetings) that inspire empathy, connection, and reinforce Amgen’s patient‑first culture.
• Translate patient and caregiver insights into actionable strategies that inform cross‑functional decisions and advance patient‑centered approaches across the product lifecycle.
• Define and implement KPIs to measure the reach, resonance, and business impact of patient storytelling initiatives, including their influence on culture, communications, and strategic decision‑making.

Basic Qualifications

• Doctorate degree and 2 years of advocacy, policy, marketing, or medical experience
• Master’s degree and 6 years of advocacy, policy, marketing, or medical experience
• Bachelor’s degree and 8 years of advocacy, policy, marketing, or medical experience
• Associate’s degree and 10 years of advocacy, policy, marketing, or medical experience
• High school diploma / GED and 12 years of advocacy, policy, marketing, or medical experience

Preferred Qualifications

• 5+ years of experience with patient advocacy organizations or patient engagement teams, preferably in pharmaceutical or biotechnology.
• 3+ years of experience working for global pharmaceutical companies as a liaison with patient advocacy groups and/or professional associations.
• Demonstrated sensitivity to diverse groups and ability to manage multiple perspectives, including tolerance for ambiguity.
• Proven reputation as a well‑respected, dynamic team player both internally and externally.
• Experience leading advocacy efforts in rare or chronic disease areas.
• Expertise in patient engagement, including storytelling recruitment, compliance‑sensitive onboarding, and story asset production.
• Knowledge of how patient perspectives shape health policy, access, and clinical trial awareness.
• Strong project management skills with success managing budgets and timelines across stakeholders.
• Ability to translate complex health topics into compelling patient‐centered narratives.
• Deep empathy, values‑driven approach, and passion for improving patient lives through purposeful engagement and advocacy.
• Understanding of key external and internal trends affecting patient and consumer engagement, including social media and online communities.
• Adaptability to shifting priorities in a constantly evolving environment.
• Knowledge of the pharma/biotech business model, regulatory process, and compliance guidelines.

What You Can Expect of Us

• Competitive base salary range for this role (U.S.).
• Comprehensive benefits package: retirement and savings plan with generous company contributions, group medical, dental, vision, life, disability insurance, flexible spending accounts.
• Discretionary annual bonus program; sales‑based incentive plan for field sales representatives.
• Stock‑based long‑term incentives.
• Award‑winning time‑off plans.
• Flexible work models, including remote and hybrid arrangements where possible.

Application

Amgen does not have an application deadline for this position; applications will be accepted until sufficient candidates are identified or a selection is made.

Sponsorship for this role is not guaranteed.

To apply, visit careers.amgen.com. In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

EEO Statement

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform essential job functions. Please contact us to request accommodation.