Patient Visit Specialist

Presbyterian Healthcare Services; Rio Rancho (NM); Sur place; USD 35 000 - 52 000; Plein temps

Résumé du poste

Presbyterian Healthcare Services is hiring a Patient Visit Specialist to guide patients through next steps ordered by clinicians. The role emphasizes scheduling expertise, coordinating procedures, securing authorizations, and ensuring HIPAA-compliant handling of records.

Based at Presbyterian Rust Medical Center in New Mexico, the full-time position requires medical office experience, EPIC proficiency, and strong customer service.

Qualifications

• High school diploma or equivalent required.
• Experience in medical office, hospital, or clinic preferred.
• Proficiency in prior authorization/certification/referral process preferred.
• Must pass EPIC competency for Registration.

Responsabilités

• Review orders entered into the EHR by the clinician.
• Schedule return visits, labs, radiology, STAT & ASAP appointments and advanced imaging.
• Obtain Prior Authorization/Referral per payor protocols.
• Validate patient MyChart access.
• Print AVS with double check for HIPAA privacy.
• Collect backend patient balances such as high deductible.
• Communicate to ordering clinician when scheduling restrictions apply.
• Appointment reminder calls and rescheduling.
• Instruct patients on ROI process and ensure ROI forms are submitted.
• Ensure checkout area, waiting area and walkways are clean and neat.
• Perform other duties as required.

Connaissances

Strong communication

Organizational skills

Multitasking

Customer service

HIPAA privacy

Formation

High school diploma

Medical terminology training

Outils

EPIC EMR

Description du poste

Compensation Pay Range

Minimum Offer $0.00 Maximum Offer $0.00 Now Hiring: Patient Visit Specialist

Location Address

2400 Unser Blvd SE Rio Rancho, NM 87124

Compensation Pay Range

Minimum Offer $0.00 Maximum Offer $0.00 Now Hiring: Patient Visit Specialist

Summary

Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Visit Specialist Type of Opportunity: Full time Job Exempt: No Job is based: Presbyterian Rust Medical Center Work Shift: Days (United States of America)

Responsibilities

This role plays a key part in guiding patients through the next steps ordered by the clinician. The ideal candidate will have advanced scheduling expertise, including the ability to optimize schedules for accuracy and efficiency within their department. They will be responsible for coordinating specialty and radiologic procedures, recognizing payor requirements, and securing prior authorizations, certifications, and referrals as needed.

Some Key Responsibilities Include

• Review and follow orders entered into the EHR by the clinician
• Schedule return visits lab, radiology, STAT & ASAP appointments and advanced imaging
• Obtain Prior Authorization/Referral per payor protocols
• Validates patient MyChart Access
• Prints AVS as applicable with double check for HIPAA privacy
• Collects any backend patient balance such as high deductible
• Communicates effectively to ordering clinician when any restriction, such as access, restricts or prohibits scheduling as ordered
• Appointment reminder calls and rescheduling
• Instruct patients on the Release of Information process and ensure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records Patient Relations
• Ensure check out area, waiting area and walkways are clear of any unnecessary items and are clean and neat.
• Perform other duties as required

Experience

• High school or equivalent
• Experience in the medical office, hospital, or clinic with patients and providers is preferred
• Proficiency in prior authorization/certification/referral process is preferred
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class

Professional Requirements

• Medical terminology training or training completed within six months of hire
• Pass annual competency exam for all areas of responsibility.
• Attend Staff meetings per department expectations
• Requires strong organizational and multi-tasking skill sets
• Significant customer service skills set paramount

Abilities

• Strong communication and organizational skills
• Ability to multitask, manage appointments, and maintain accurate healthcare records
• Ability to use the Electronic Medical Record (EMR) for scheduling, documentation, and communication.
• Strong customer service skills demonstrate professionalism and empathy
• Ability to handle confidential information as outlined under HIPA

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services