Patient Tray Meals Delivery -Liaison - Full Time - Vary

Wellstar Health System; Austell (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Great Benefits

Job summary

Wellstar Cobb Hospital in Georgia is seeking a daytime Liaison for a full-time 36-hour PPP position. The role involves day shift duties and delivering meals to patients while ensuring accuracy and compassionate service in a busy hospital setting.

You will work with the Food & Nutrition team, confirm meal orders, and adhere to HACCP and health guidelines to protect patient safety. This role emphasizes patient advocacy and professional communication.

Qualifications

• High school diploma or GED preferred.

Responsibilities

• Enter meal preferences within the scope of diet restrictions and deliver meals to patients in a professional, courteous, and efficient manner.
• Confirm the accuracy of the tray against the patient's order and reconfirm the correct tray is delivered to the correct patient using two patient identifiers.
• Represent the hospital and department in a professional and caring manner.
• Instruct patients in the meal ordering process and act as patient advocate.
• Delivers nutrition supplies to units as ordered and completes other duties as assigned.
• Ensures the Safety of Patients and Team Members per HACCP and County Health Department Guidelines.
• Washes hands, wears gloves, and performs hand hygiene; follows infection prevention practices.
• Delivers patient trays and verifies patient identity using two identifiers.
• Verifies menu selections are accurate and compliant with diet order; seeks approval from leadership or Clinical Dietitian.
• Escalates food allergy and diet consistency concerns to leadership or Clinical Dietitian.
• Monitors and records temperatures; corrects/escalates out-of-range occurrences.
• Stores food and supplies using proper labeling and dating.
• Operates equipment safely and reports unsafe conditions.
• Uses IT equipment and protects confidential information.

Skills

Interpersonal skills

Modified diets

Phone skills

English proficiency

Positive attitude

Education

High School Diploma / GED General-Preferred

Job description

Cobb Hospital

Full time

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Liaison Full Time - 36 Hours - PPP

Day Shift 12p - 8:30 pm

Great Benefits

The liaison Position reports directly to food and nutrition management. Key responsibilities of the role include entering meal preferences within the scope of diet restrictions and delivering meals to patients in a professional, courteous, and efficient manner. Required to confirm the accuracy of the tray against the patient's order and reconfirm the correct tray is delivered to the correct patient using two patient identifiers. Represents the hospital and department in a professional and caring manner. Instructs patients in the meal ordering process. Assumes the role of patient advocate. Delivers nutrition supplies to units as ordered. Completes all other job duties as assigned.

Core Responsibilities and Essential Functions:

Ensures the Safety of Patients and Team Members (according to Hazard Analysis Critical Control Points (HACCP) and County Health Department Guidelines)

• Washes hands frequently and appropriately wears gloves. Performs hand hygiene upon entering and exiting patient rooms.
• Follows infection prevention practices, including personal hygiene expectations (i.e., fingernail length and finish) and reports potential risks.
• Maintains all work areas in a clean and organized manner; free of spills and fall hazards.
• Delivers patient trays and verifies patient identity using two patient identifiers.
• Verifies menu selections are accurate & compliant with diet order; seeks approval or clarification of diet compliancy from Patient Meal Services Leadership and/or Clinical Dietitian.
• Escalates food allergy and diet consistency concerns to Patient Meal Services Leadership and/or Clinical Dietitian.
• Promptly reports adverse food reactions and outside food consumption by patients.
• Monitors and records food and/or equipment temperatures as applicable; immediately correcting/escalating out of range occurrences.
• Stores food and/or supplies using proper labeling, dating and rotation methods.
• Operates equipment according to all safety guidelines and escalates any unsafe conditions (i.e., frayed electrical cords).
• Uses IT equipment appropriately and protects confidential information including passwords.

Ensures Positive Service Outcomes

• Follows department work schedule (including weekends and holidays) and arrives at the work station prior to task start time.
• Sets up, maintains, and breaks down workstation according to area requirements.
• Follows written and verbal instructions and station responsibilities with accuracy and attention to detail.
• Completes area checklists and forms, as assigned.
• Operates and cares for equipment according to manufacturers and area specific guidelines.
• Remains flexible to support other team members across the department to achieve desired service outcomes.

Engages in Efforts to Create a World Class Work Environment

• Follows work areas uniform specifications, i.e., clothing and shoes are neat and clean.
• Collaborates with team members and Leadership to meet the goals and objectives of the Department and Hospital.
• Communicates in a respectful manner and in terms that are clear and concise.
• Respects the cultural traditions of team members and customers.
• Maintains competency in nutrition service software utilized for patient meal services.

Performs other duties as assigned

Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• High School Diploma / GED General-Preferred

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Required Minimum Experience:

Hospital food service experience and customer service experience Preferred

Required Minimum Skills:

• Must exhibit outstanding interpersonal skills required to work well with others.
• Must be able to demonstrate basic knowledge of modified diets.
• Candidates must also possess adequate phone skills for interacting with our customers (internal and external) and perform duties in a very busy environment.
• The individual must be able to communicate and understand the English language, both written and orally.
• The candidate must be able to maintain a positive attitude in all customer/patient interactis.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.