Patient Transporter

New Mexico Orthopaedic Associates P C; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

New Mexico Orthopaedic Associates P C in Albuquerque, NM is seeking a patient transporter to escort patients to X-Ray and MRI departments, and to enter requests into the electronic records system. The role emphasizes professional communication and timely service.

Responsibilities include safeguarding patient confidentiality under HIPAA, using CPS/EMR systems, and supporting staff to ensure patient satisfaction. Monday–Saturday availability and high school diploma required.

Qualifications

• Strong communication and compassionate interaction with patients and staff.
• Ability to work under stressful situations and maintain professionalism.
• Ability to work independently or with others to ensure optimal service.
• Must maintain confidentiality under HIPAA and organizational policies.

Responsibilities

• Escort patients to X-Ray and MRI departments.
• Enter requests and patient information into the electronic records system.
• Maintain timely transportation and patient satisfaction.
• Demonstrate professionalism in communication, appearance, and conduct.
• Adhere to department SOPs and safety/quality standards.
• Support continuous quality improvement activities and teamwork.
• Follow company policies as described in the handbook and work rules.
• Maintain reliability and regular attendance.

Skills

Communication

Stress management

Teamwork

Professionalism

Customer service

Reliability

HIPAA awareness

Computer skills

Education

High School Diploma or GED

Tools

CPS/EMR systems

Job description

Job Details

Job Location: Albuquerque, NM 87110

POSITION SUMMARY

The patient transporter is responsible for escorting the patients to and from the X-Ray and MRI department, and entering the request into the electronic records system.

ESSENTIAL RESPONSIBILITIES

• Strong communication skills, compassionate and understanding.
• Ability to handle stressful situations.
• Ability to work on own or with other staff to accomplish optimum customer service.
• Timely transportation and patient satisfaction.
• Projects an image of professionalism in communication, appearance, and conduct.
• Participates in the continuous quality improvement process.
• Maintains a working knowledge of departmental standard operating procedures, which includes the use of specialized equipment, quality control requirements, and preventive maintenance.
• Adheres to company policies as described in employment handbook and company work rules.
• Maintains confidentiality of patient account information in accordance with HIPAA guidelines and NMOA policy.
• Regular and reliable attendance.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

N/A

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of departmental processes and assigned tasks.
• Demonstrated problem solving skills.
• Ability to understand, read, write and speak English; bi-lingual preferred.
• Proficient with computers and office equipment.
• Ability to accomplish the quality and quantity of work expected within set limits of cost and time.
• Ability to be a positive Team Member.
• Ability to communicate effectively both orally and in writing.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule format.
• Establish and maintain relationships with co-workers, team members, patients, visitors and management.
• Exhibit understanding of healthcare regulatory and compliance policy (e.g., HIPAA).
• Knowledge of New Mexico Orthopaedics policies and procedures.
• Ability to identify and implement opportunities to improve performance of the department.
• Ability to input data and navigate through CPS/EMR systems.
• Ability to work a flexible schedule, including some evenings and weekends. Must be available Monday – Saturday – 6 am – 6pm.
• May be assigned to or transferred to any clinic location, depending upon business need.

PHYSCIAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Activities include holding, carrying, pushing, transferring, and pulling of objects and people, safely. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must be able to safely lift and/or move a minimum of 50 pounds. Repetitive motion of upper body required for extended use of computer. Requires vision correctable to 20/20 and hearing in the normal range for face-to-face and telephone contacts.

Works in well-lit, ventilated and climate controlled clinic environment

Noise level in the work environment is usually moderate.

SAFETY SENSITIVE

This position is a safety-sensitive position. The use of marijuana is prohibited. Impairment by drugs or alcohol is also prohibited.

QUALIFICATIONS

Education and Experience: High School Diploma or GED.

CERTIFICATIONS, LICENSES, REGISTRATIONS

None