Patient Transport Support Analyst

Geisinger; Danville (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Sign-on bonus $2,500

Full benefits from day one

Tuition reimbursement up to $5,000/yr

Generous PTO

Wellness programs & EAP

Job summary

Geisinger is seeking a dedicated professional to optimize hospital-based patient transport efficiency and manage system-wide equipment tracking. You will monitor EHRs, coordinate dispatch, and drive productivity through BI insights, with a focus on minimizing delays and ensuring equipment availability.

The role emphasizes education of users, accurate billing input, and close collaboration with transport leadership to sustain operational excellence.

Qualifications

• High school diploma or GED required.
• 1 year related work experience preferred.

Responsibilities

• Oversee tracking of owned and rented patient care equipment.
• Enter rental equipment into vendor sites for billing and management.
• Educate staff on equipment handling and storage.
• Monitor EHR system and report efficiency opportunities.
• Identify equipment movements between sites.
• Instruct on retrieval/return of equipment to owning site.
• Create daily/weekly/monthly productivity spreadsheets.
• Respond to transport/equipment service requests.
• Perform dispatching during EHR downtime.
• Use BI reports to spot staff productivity opportunities.
• Decide on patient delays and communicate with care areas.
• Handle transport calls/texts/overhead pages.
• Review policies and suggest corrections to management.

Skills

Equipment tracking and management

BI reporting & productivity analysis

Staff training and education

Disptaching support during downtime

Communication with transport staff

Workflow optimization

Phone and paging management

Education

High School Diploma or GED

Job description

Job Summary

Responsible for the routine efficiency strategy of the hospital-based patient transport work group and the management of system wide rented patient care equipment tracking and monitoring.

Job Summary

Responsible for the routine efficiency strategy of the hospital-based patient transport work group and the management of system wide rented patient care equipment tracking and monitoring.

Job Duties

• Oversees tracking of all owned and rented patient care equipment.
• Inputs rental equipment into vendor websites to ensure proper billing and management.
• Educates end users and staff on appropriate equipment handling and storage.
• Monitors electronic health record system and communicates efficiency opportunities and corrective measures to Patient Transport staff and management.
• Identifies incidents of platform-based equipment being moved between sites.
• Provides instruction on retrieval and return of patient care equipment to rightful site of ownership.
• Generates daily, weekly and monthly departmental productivity spreadsheets.
• Responds to requests and inquiries for patient transport and/or patient care equipment services.
• Performs dispatching function during electronic health record system downtime.
• Monitors and identifies opportunities related to staff productivity using Business Intelligence reports and provides back up data to regional transport managers.
• Makes determination on patients that are delayed and not ready to travel; communicates decisions to postpone or cancel transports to the patient care areas.
• Manages all patient transport phone calls or texts and overhead pages.
• Reviews policies and recommends corrections to Manager and Director.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Make a Difference by Enhancing Patient Flow, Resource Management, and Operational Excellence

• Hiring Incentive: This position qualifies for a $2,500 sign-on bonus paid in two installments. Certain stipulations do apply.
• Hours: Full time, 40 hours per week, Nights (3rd shift) 10:30pm-7:00am

Why Geisinger?

Geisinger cares about not only its patients and members but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. We believe in creating a diverse and inclusive environment where all employees can be their authentic selves. To learn more: https://jobs.geisinger.org/diversity

Benefits Of Working At Geisinger

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Related work experience (Preferred)

OUR PURPOSE & VALUES

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.