Patient Transport - Access Center Communication Specialist

Childrens Health; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Access Center Communication Specialist to enhance patient transfer processes. This vital role involves coordinating communication among healthcare teams, ensuring that patients receive timely and safe transfers. The ideal candidate will leverage their medical knowledge and communication skills to manage bed assignments and facilitate interactions with physicians. Join a forward-thinking organization committed to making a positive impact on children's health and well-being. This position offers opportunities for professional growth and the chance to contribute to a supportive and inclusive workplace culture.

Benefits

Medical Plan Premiums Covered After 3 Years

Employee Savings Plan Match

Paid Parental Leave

Caregiver Leave

Adoption and Surrogacy Reimbursement

Qualifications

• 1+ year of experience in a healthcare communication role.
• Completion of EMT or Paramedic program with required certification.

Responsibilities

• Coordinate communication for patient transfers within the healthcare system.
• Collaborate with healthcare organizations for effective bed management.

Skills

Communication Skills

Coordination

Patient Management

Education

High School Diploma

Paramedic or EMT Certification

Job description

Job Title & Specialty Area: Access Center Communication Specialist

Department: Patient Transport

Location: Hosp-Dal-C

Shift: 3 12's

Job Type: On-Site

Why Children’s Health?

At Children's Health, our mission is to Make Life Better for Children. We recognize that children's health is crucial to achieving this goal.

Through cutting-edge treatments and our affiliation with UT Southwestern, we aim to deliver an exceptional patient and family experience, ensuring every moment contributes to their well-being.

Our commitment extends beyond our organization, aiming to make a broader community impact. Together, we can improve the lives of children and foster a healthier future.

Summary:

The Communication Specialist (CS) coordinates communication among a multidisciplinary team to ensure timely and safe patient transfers into and out of Children's Health System of Texas (CHST). They facilitate communication with multiple physicians regarding transfers or consultations and manage system-level bed coordination to ensure patients are placed appropriately with the necessary resources. The CS maintains records of transfers in the electronic health record and documents patient information accurately.

Responsibilities:

1. Coordinate with CHST and referral healthcare organizations to facilitate effective communication during patient transfers. This includes responding to transfer requests, collecting demographic data, contacting physicians, coordinating transport services, and ensuring closed-loop communication.
2. Serve as a Bed Planner for system-level bed management, using protocols to assign appropriate locations and coordinate medical acceptance through direct physician contact.
3. Collaborate with the Bed Assignment Coordinator and Bed Manager to assign beds and transfer patients within the system and from the community.
4. Utilize medical knowledge to ensure the correct physician is contacted for acceptance or consultation and provide ongoing patient management recommendations prior to arrival.
5. Train and educate new communication specialists, support quality improvement programs, participate in hospital committees, and assist in staff recruitment and evaluation.

Work Experience:

At least 1 year of related experience required.

Education:

High school diploma or equivalent required; additional training beyond high school preferred. Completion of a paramedic or EMT program with licensure or certification required.

Licenses and Certifications:

Texas LP, Texas EMT-P, or Texas EMT upon hire required. Basic Life Support for Healthcare Providers required upon hire.

Our Culture:

We prioritize our people, valuing and respecting diverse beliefs, identities, and experiences. We are committed to culturally effective care, community partnerships, and team development, making Children’s Health a place where everyone can contribute.

Benefits:

• Medical plan premiums covered after 3 years.
• 4%-10% employee savings plan match based on tenure.
• Paid Parental Leave (up to 12 weeks).
• Caregiver Leave.
• Adoption and surrogacy reimbursement.

Children’s Health is an equal opportunity employer, committed to non-discrimination in all employment practices.