Patient Surgical Financial Coordinator

MultiCare; United States; On-site; USD 26,000 - 39,000; Full time

Job summary

MultiCare Deaconess Hospital in Spokane, WA, seeks a Patient Surgical & Financial Coordinator to manage bariatric surgery pre-op planning and patient communication. You’ll coordinate a patient panel across two to eight months, ensuring timely workups and clear updates as surgery approaches.

The role requires medical office experience, strong terminology knowledge, and customer-service skills. EPIC experience is a plus, with competitive benefits and a supportive team environment.

Qualifications

• High school diploma or GED required.
• Two-year or four-year college degree preferred; related coursework welcomed.
• Minimum 2 years’ medical office experience; EPIC and medical terminology familiarity preferred; strong customer service.

Responsibilities

• Coordinate a panel of bariatric surgery patients through pre-surgery workups.
• Serve as primary point of contact, keeping patients informed at every step.
• Assist with scheduling and logistics to ensure timely surgical flow.

Skills

Customer service

Medical terminology

Healthcare insurance

Education

High school diploma/GED

Two-year or four-year college degree preferred

Related college coursework or training preferred

Tools

EPIC

Job description

Join a team that shares your calling At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Day, Schedule: 4x10 or 5x8

Position Summary

Patient Surgical & Financial Coordinator serves as a key member of the bariatric surgery team. They are responsible for coordinating a panel of bariatric surgery patients and the logistics of their pre-surgery work-up, which typically spans between a two to eight-month period. They serve as the key point of contact for patients, keeping them on track and informed at every step along the way to surgery.

Responsibilities

• High school diploma/GED equivalent required
• Related college coursework and or training preferred
• Two-year or four-year college degree preferred
• Minimum of two (2) year work experience in a medical office setting required
• Experience with medical terminology
• Healthcare insurance or related experience strongly preferred
• Experience with EPIC desirable
• Experience in customer service roles preferred

About Deaconess Hospital

Founded in 1896, MultiCare Deaconess Hospital is a 388-bed acute-care hospital serving the greater Spokane region.

Deaconess is home to a Level III Trauma Center, Certified Chest Pain Center, Primary Stroke Center, Maternal Fetal Medicine program and a Level III Neonatal Intensive Care Unit. It is the only hospital in the area with national accreditation in bariatric surgery. Deaconess provides high-quality inpatient, outpatient, surgical, diagnostic and emergency services.

About the Spokane Community

Spokane, in eastern Washington along the Spokane River and near the Selkirk Mountains, offers a vibrant city experience with endless access to outdoor adventure. Residents enjoy lakes, rivers, ski resorts, golf courses, wineries, and nearby national parks, combined with a thriving arts and culture scene. Spokane delivers the perfect balance of city living and Pacific Northwest recreation year-round.

Why MultiCare?

Rooted in the local community Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.51 - $28.08 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here.

MultiCare is a not-for-profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washington — Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital. Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

Equal Opportunity Statement

MultiCare provides equal employment opportunity to all employees and job applicants. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation. If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.