Patient Support Specialist, Radiation Oncology, Full-Time, Days

MarinHealth; Greenbrae Boardwalk (CA); On-site; USD 38,000 - 57,000; Full time

Job summary

MarinHealth is seeking a Patient Support Specialist in Radiation Oncology to collaborate with patients, physicians, and staff, ensuring patient needs are fulfilled and supporting department operations.

Responsibilities include coordinating scans and procedures, obtaining insurance authorizations, and maintaining open communication within the Radiation Therapy team while upholding MarinHealth’s CARES standards.

Qualifications

• High school diploma or GED required.
• At least two years of full-time medical care experience required.
• Basic Life Support required at hire.
• IAM required within 30 days of hire.

Responsibilities

• Maintaining open communication and collaborating with all members of the Radiation Therapy team.
• Acting as liaison between patients and physicians.
• Obtaining authorizations from insurance companies for diagnostic studies.
• Coordinating the scheduling of scans and procedures.
• Ensuring patients are roomed in a timely and efficient manner.
• Keeping exam rooms clean and stocked with linens and supplies.

Skills

Interpersonal skills

Multi-tasking

Communication

Insurance authorization

Scheduling

Infection control

Medical terminology

Bilingual (English/Spanish)

Education

High school diploma or GED

Tools

Medical databases

Computers

Job description

ABOUT MARINHEALTH

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch. MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Company: Marin General Hospital dba MarinHealth Medical Center

Compensation Range: $27.44 - $41.15

Work Shift: 8 Hour (days) (United States of America)

Scheduled Weekly Hours: 40

Job Description Summary

The Patient Support Specialist in Radiation Oncology is an integral member of the team, a position which requires collaborating with patients, physicians, and staff, ensuring the needs of patients are fulfilled and assisting others in the department to do the same.

Key objectives of the position include:

• Maintaining open communication and collaborating with all members of the Radiation Therapy team.
• Acting as liaison between patients and physicians.
• Obtaining authorizations from insurance companies for diagnostic studies.
• Coordinating the scheduling of scans and procedures.
• Ensuring patients are roomed in a timely and efficient manner.
• Keeping exam rooms clean and stocked with linens and supplies.

Job Requirements, Prerequisites and Essential Functions

EDUCATION

High school diploma or equivalent (GED) required

EXPERIENCE

At least two years of full-time medical care experience required.

LICENSURE AND CERTIFICATIONS

Basic Life Support Required at hire

Integrative Agitation Management (IAM) Required within 30 days of hire

PREREQUISITE SKILLS

• Embody all of Marin General Hospital’s C.A.R.E.S. standards.
• Function effectively and multi-task in a fast-paced medical environment.
• Possess exceptional inter-personal skills in order to connect with patients, as well as successfully interact with colleagues, physicians, and staff.
• Represent the department appropriately during contact with patients and their families.
• Work relatively independently on prioritizing job responsibilities and managing patient flow through the clinic.
• Extrapolate knowledge of a patient’s cancer diagnosis and clinical condition to successfully obtain insurance authorization for scans and procedures.
• Troubleshoot and resolve issues related to insurance authorizations.
• Communicate clearly and effectively with patients to coordinate details of scheduling and prep for scans.
• Attention to detail and demonstration of follow through.
• Intermediate knowledge of infection control practices.
• Basic knowledge of medical terminology, diagnostic exams, and required prep.
• Demonstrate skill in the use of medical databases and computers.
• Bi-lingual (English & Spanish) beneficial.

Accommodation

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or [e-mail].

C.A.R.E.S. Standards

Communication, Accountability, Respect, Excellence, Safety which foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.

A Career With MarinHealth is CLOSER Than You Think

Join the MarinHealth team with a rewarding job at either our Medical Center or in our Medical Network. We are Equal Opportunity Employers, and we welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status. Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application step. If an accommodation is needed, please contact Human Resources at 415-925-7040 or email [e-mail] to initiate the process.