Patient Support Specialist

Community Care Physicians; Averill Park (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Recruitment/retention bonus up to $1,0

Total rewards package: medical, dental

Job summary

Community Care Physicians is hiring a full-time Patient Support Specialist for the Albany Family Medicine office. This 40-hour week runs Monday–Friday, 8:00am–4:30pm, with a $1,000 recruitment/retention bonus potential.

The role emphasizes superior customer service in a medical setting and replaces the former Medical Secretary position. Responsibilities include greeting patients, handling calls, scheduling primary and follow-up appointments, obtaining waiver signatures, and maintaining provider

Qualifications

• High school diploma or equivalent; additional education desirable.
• Clerical experience in a medical practice preferred.
• Strong computer skills required.
• Knowledge of medical terminology and office procedures preferred.
• Maintain strict confidentiality and discretion.

Responsibilities

• Greet and check in patients as they arrive.
• Handle incoming calls/messages per office policy.
• Schedule patient appointments per access-to-care protocols.
• Schedule follow-up appointments as directed by providers.
• Obtain patient signatures for waivers per insurance requirements.
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow and throughput.
• Verify insurance coverage and demographic information at visits.

Skills

Customer service

Interpersonal skills

Scheduling

Phone etiquette

Confidentiality

Education

High school diploma or equivalent

Clerical experience in medical practice

Strong computer skills

Knowledge of medical terminology

Maintaining patient confidentiality

Job description

Our Albany Family Medicine office is hiring a full-time Patient Support Specialist to join their team! This is a 40 hour work week, Monday-Friday 8:00am-4:30pm.

This position is eligible for up to a $1,000.00 recruitment and retention bonus!!

The ideal candidate will have superior customer service skills, preferably in the medical field. This position is formerly known as a Medical Secretary.

Responsibilities

• Greeting and checking in patients when they arrive to the office.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signature on the appropriate waiver(s) according to insurance requirements
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary

Compensation: $18.00 - $24.00 per hour

CCP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. Some roles may also be eligible for overtime pay.

CCP's compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

Qualifications

• High school graduate or equivalent with additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
• Maintain strictest confidentiality and discretion.