Patient Support Service Dispatcher/Admin

Hugh Chatham Health; Milwaukee (WI); On-site; USD 37,000 - 55,000; Full time

Job summary

Advocate Health seeks an experienced administrative professional to support operations at the Milwaukee location. The role focuses on scheduling, calendar management, travel arrangements, and complex document creation to support executive and departmental needs.

Ideal candidates have 3+ years of administrative experience, high school diploma, and strong Microsoft Office skills. This on-site position requires discretion, organizational excellence, and the ability to handle confidential

Qualifications

• Advanced time management and prioritization.
• High degree of confidentiality.
• Initiative and independent problem-solving.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Ability to create documents, reports, graphs, and presentations.

Responsibilities

• Schedules and prioritizes calendars for appointments, meetings, and travel.
• Assists with travel arrangements and expense reporting.
• Organizes meetings and events, including agenda prep and site selection.
• Answers, screens, and initiates calls; greets visitors and provides information.
• Resolves problems and prioritizes needs per policies and procedures.
• Performs complex word processing and document creation with minimal guidance.
• Compiles reports and data; creates reports and displays data to support needs.
• Maintains filing systems and confidential records.
• Opens, reads, and prioritizes mail and correspondence.
• Conducts independent research and analyses to support administrative needs.
• Operates and maintains office equipment; orders supplies as needed.
• Coordinates administrative details of special projects.
• May train other administrative staff.

Skills

Time management

Confidentiality

Communication skills

Microsoft Office

Documentation

Organization

Problem-solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Department

11906 Aurora West Allis Medical Center - Environmental Services

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

12:00pm-8:30pm M-F No Holidays. Hours subject to change based on department need. This position will be for Administrative and Dispatching EVS and Patient Transport.

Pay Range

$26.55 - $39.85

Major Responsibilities

• Schedules and prioritizes calendars for appointments, meetings, and travel.
• Assists with travel arrangements and expense reporting.
• Organizes all aspects of meetings and events, including (but not limited to) agenda preparation, site selection, and document development.
• Answers, screens, and initiates calls. Greets visitors, providing procedural information and answering inquiries related to operational and substantive matters.
• Resolves problems and prioritizes needs using in-depth knowledge or policies and procedures.
• Performs complex word processing and document creation, including crafting/drafting correspondence, etc. with little to no guidance/instruction.
• Compiles reports, graphics, and statistical data. Creates reports independently (or with little instruction) and displays data to support needs, including the generation of existing reports.
• Maintains filing systems and confidential records.
• Opens, reads, and prioritizes mail, initiating return correspondence as appropriate.
• Conducts independent research and complex analyses, summarizing information to support administrative needs.
• Operates and maintains office equipment; may order supplies as needed.
• Coordinates administrative details of special projects.
• May act as a resource, providing training to other administrative staff.

Education Required

• High School Graduate

Licensure, Registration, And/or Certification Required

• None Required

Experience Required

• Typically requires 3 years of administrative support experience

Knowledge / Skills / Abilities Required

• Advanced time management and prioritization.
• High degree of confidentiality.
• Initiative and independent problem-solving.
• Strong written and verbal communication skills. Ability to communicate with various individuals tactfully and effectively, including highly visible customers/leaders.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Ability to create simple to complex documents, reports, graphs/charts, and presentations.
• Strong organizational ability and attention to detail.

Physical Requirements And Working Conditions

• Normal office environment; occasional lifting up to 20 lbs.
• Prolonged periods of sitting, standing, and keyboard use.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.