Patient Support Rep

Virginia Mason Franciscan Health; Gig Harbor (WA); On-site; USD 33,000 - 48,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking an administrative support specialist to handle patient intake at the front desk and via phone, ensuring smooth check-in/out and data collection. You will gather and verify insurance, schedule appointments, and manage co-pays and balances.

The role requires healthcare-related experience and customer service experience, with preferred candidates having two years of customer service background.

Qualifications

• Healthcare-related experience required.
• One year of customer service work experience required.
• Two years of customer service work experience preferred.

Responsibilities

• Check in/out patients for care.
• Enter demographic and financial data into the patient's medical record.
• Gather and validate insurance information and schedule patient appointments.
• Collect co-pays, co-insurance and prior balances.
• Process referrals, authorizations and pre-certifications for ancillary testing and/or procedures.
• Assist patients in fulfilling referral needs and verify insurance coverage for items such as retail contact lenses with carriers.

Skills

Customer service

Healthcare experience

Job description

Job Summary And Responsibilities

This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the assigned Virginia Mason Franciscan health (VMFH) facility in accordance wtith established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities.

Work Includes

• ensuring patient is checked in/out for care
• collecting and entering demographic and financial data in the patient's medical record
• gathering/validating insurance information using routine methods, scheduling patient appointments
• collecting co-pays, co-insurance and prior balances
• obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures; and
• working with patients to ensure the patient's referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients' insurance carriers

Job Requirements

Education and Experience:

Healthcare-related Experience Required.

One year of customer service work experience required and

Preferred

and two years of customer service work experience preferred

Licensure And Certifications

None upon hire required

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person - body, mind, and spirit - in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$23.90 - $34.79 /hour