Patient Support Programs Manager

Abbvie; San Juan (PR); On-site; USD 90,000 - 140,000; Full time

Job summary

AbbVie is seeking a Patient Support Programs Lead to oversee all patient programs and coordinate cross-functional activities for the in-field team.

The role emphasizes analytic leadership, program design, and regulatory compliance to deliver patient-centered solutions and education across Brand Teams and external partners.

Qualifications

• Bachelor's degree or higher in science, business, public health, or related field.
• 3+ years of relevant experience in the pharmaceutical industry, access and reimbursement support, case management or a related field is preferred.
• Proven leadership competencies and social skills with an empathetic and caring personality.
• Experience with Excel, Word, PowerPoint, Visio and related digital tools for data analysis and presentations.
• Fluent in English and Spanish with excellent written, verbal, and presentation skills.

Responsibilities

• Lead AbbVie Care Specialists and Patient Advocates with training and mentoring.
• Develop and monitor metrics to measure program effectiveness and cost-savings opportunities.
• Track and report Patient Programs metrics and BI insights.
• Ensure compliance with regulatory requirements and ethical standards.
• Collaborate with Brand Teams, Affiliates, and external partners on patient solutions.

Skills

Leadership

Team management

Data analysis

Cross-functional collaboration

Communication

Bilingual English/Spanish

Education

Bachelor's degree or higher in science/business/public health

Tools

Excel

Word

PowerPoint

Visio

Job description

At AbbVie, our business strategies are centered around the patients at the core of everything we envision. The Patient Support Programs Lead will be responsible for overseeing all of AbbVie's Patient Support Programs, as well as coordinating multiple support functions and activities for the patient's in-field team. Critical thinking and influence in diverse patient strategies, initiatives and educational interactions would be essential capabilities for this role. This position will report to the Patient Relations Manager and will work cross-functionally with the different Brand Teams, Functional Areas, and Business Partners in designing, implementing, and measuring the effectiveness of key patient solutions and services.

Responsibilities

• Lead AbbVie Care Specialists and Patient Advocates and provide guidance and support, including training, mentoring, and effective feedback to foster a culture of continuous learning and engagement within the team.
• Implement and monitor metrics to measure the effectiveness and impact of Patient Programs, identify trends and patterns, and make data-driven recommendations for improvements and cost-savings opportunities.
• Establish and maintain a robust system for tracking and reporting Patient Programs metrics, including key performance indicators, progress towards goals, among other relevant business intelligence.
• Ensure compliance with regulatory requirements and ethical standards in the management and monitoring of AbbVie Patient Programs.
• Utilize strong analytical, negotiation, and problem-solving skills to effectively address any challenges or barriers for the success of Patient Programs initiatives.
• Develop an advanced comprehension of the overall healthcare landscape that encompasses treatment access and affordability to provide guidance and support to the patient's in-field team.
• Define the messaging and positioning for Patient Programs, ensuring alignment with overall brand strategy, timelines, budgets, resourcing, and deliverables.
• Development of all Patient Programs resources (digital/printed materials and tools) by effectively leading the creative agency in the concept design, realization, and internal material review process.
• Connect regularly with key stakeholders, including the Affiliate Management Team, Brand Team Leaders, IFT, Team Members and External Business Partners, to assess Patient Programs status and any relevant business decision.
• Lead and/or collaborate in meetings, workshops, trainings, and conferences to maintain the cross-functional teams updated on the latest trends and developments in patient engagement, compliance, and quality systems.
• Manage a team of field personnel.

Significant Work Activities

• Frequent to continuous computer usage (greater or equal to 50% of the workday) is required
• Driving a personal auto or company car or truck, or a powered piece of material handling equipment

Education, Credentials and Experience

• Bachelor's degree or higher in science, business, public health, or related field.
• 3+ years of relevant experience in the pharmaceutical industry, access and reimbursement support, case management or a related field is preferred.
• Proven leadership competencies and social skills with an empathetic and caring personality. Previous experience leading teams is highly desired.
• Background within the Healthcare or Pharmaceutical industry is highly preferred.
• Ability to build and maintain internal and external networks with key stakeholders.
• Expertise working with software such as Excel , Word, PowerPoint, Visio, and other related digital tools for data analysis, reporting and presentations.
• Experience conceptualizing, designing and/or adapting resources (digital or printed) to improve patient's health literacy and program outcomes.
• Fluent in both English and Spanish, with excellent written, verbal, and presentation skills.
• Strong problem-solving abilities within complex and compliance-regulated operations.
• A highly motivated individual with a strategic mindset and a passion for finding patient-centric solutions.
• Must be willing to travel within (island wide) and outside the island.
• Must have a valid driver's license and a motor vehicle record in good standing as per AbbVie policies and procedures.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

This job is eligible to participate in our short-term incentive p