Patient Support Nurse, Oncology

Valeris; Butlerville (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health plans

401(k) plan

PTO

Paid holidays

Life insurance

Job summary

Valeris is seeking an Oncology Patient Support Nurse (OPSN) to manage patient contacts from enrollment through treatment, ensuring timely and positive patient experiences. The role emphasizes education on therapies, dosing, and navigating insurance coverage, with a focus on reducing barriers to adherence.

The OPSN will work in an office-based setting, require active RN licensure and OCN certification, and bring 2–3 years of oncology experience.

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• Active RN licensure in current state of practice.
• Active Oncology Nurse Certification (OCN).
• 2-3 years of oncology experience.
• Experience educating and managing patients with a cancer diagnosis.
• Strong interpersonal and communication skills with patients, families and physicians.

Responsibilities

• Serve as a consistent resource throughout the continuum of program services, identifying barriers to therapy and helping patients navigate them.
• Educate patients on oncology treatments, emotions, and financial implications of cancer care.
• Explain therapy, dosing, insurance coverage, and anticipated out-of-pocket costs to patients.
• Triaging patients to support for non-program needs such as social or other interventions.
• Report adverse events or product complaints per SOP and regulatory standards.
• Maintain adherence to SOPs and corporate policies; complete training on time.
• Contribute to a positive, inclusive work environment aligned with Valeris values.

Skills

Interpersonal skills

Multitasking

Communication with patients/physicians

Patient education

Education

Bachelor’s degree

Oncology Nurse Certification (OCN)

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit

Eligible candidates must be an Oncology Certified Nurse (OCN) verified through the Oncology Nursing Certification Corporation.

As an Oncology Patient Support Nurse (OPSN) you are responsible for contact with program patients and assessing any barriers that may be present for a successful initiation and completion of therapy. The OPSN will have an active role with each patient from the first point of patient program enrollment and throughout treatment to facilitate a timely and successful patient experience.

Key Responsibilities:

• Serve as a consistent resource throughout the continuum of program services, which includes identifying barriers to therapy and helping the patient understand and navigate such barriers.
• Serve as an educator who possesses knowledge and practical experience about oncology treatments and the strong emotions and financial implications associated with a cancer diagnosis.
• Have primary goals that include:
  • Enable patients with information and education about:
    • their prescribed therapy and course of treatment, fairly balance with benefits and known side effects per manufacturer product information
    • proper administration and dosing of prescribed therapy
    • calling and working with the patient’s insurance payer to determine coverage benefits, anticipated out-of-pocket costs associated with their therapy and resources for financial assistance, where applicable based upon needs communicated by the patient
    • support to help better manage the stress involved in their diagnosis.
  • Empower the patient to participate in their personal care process by triaging the patient to support for other non-program needs such as social or other intervention programs.
• Reporting of Adverse Events/ Product Complaint received in accordance with SOP and good manufacturer practices
• Other duties as assigned by management
• Utilize Valeris’ values as the driving force behind the team’s success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Qualifications:

• Bachelor’s degree strongly preferred or equivalent experience required
• Must have active RN licensure in current state of practice
• Active Oncology Nurse Certification (OCN)
• 2-3 years of oncology experience
• Oncology clinical nursing experience with demonstrated competence in educating and managing patients with a cancer diagnosis strongly preferred
• Knowledge about clinical aspects of oncology including protocol therapy is strongly preferred
• Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus
• Case management or Clinical Trial Nurse experience is a plus
• This is an office-based position, the ability to sit for extended periods of time is necessary
• Although very minimal, flexibility to travel as needed is preferred
• Clinical nursing experience with demonstrated competence in educating and managing patients with a new diagnosis or chronic medical condition
• Knowledge about clinical aspects of the relevant disease state, including protocol therapy and common prescribing algorithms
• General computer skills
• Able to adapt to changing work assignments
• Be service oriented and anticipate, recognize and meet needs of others
• Excellent interpersonal skills required, with specific ability to communicate effectively with patients, family members, and physicians
• Ability to multitask effectively
• Ability to recognize emotions and their effects
• Sureness about self-worth and capabilities
• Manage disruptive impulses
• Maintain standards of honesty and integrity
• Take responsibility for performance
• Be adaptable and handle change with flexibility
• Be innovative and open to new ideas
• Achievement driven; constant striving to improve or to meet a standard of excellence
• Align with the goals of the group or organization and communicate effectively within the group
• Ready to take initiative and act on opportunities
• Be optimistic and pursue goals persistently despite obstacles and setbacks

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.

• Although very minimal, flexibility to travel as needed is preferred.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs

• Additional health support, including telehealth and Employee Assistance Program (EAP) services

• Company match on Health Savings Account contributions

• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000

• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability

• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting

• Paid Time Off (PTO) and Sick Leave to support work-life balance

• Team members receive nine paid holidays plus two floating holidays

• Opportunities for advancement in a company that supports personal and professional growth

• A challenging, stimulating work environment that encourages new ideas

• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace

• A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.