Patient Support Associate - Cleveland, OH

Medtronic; Cleveland (OH); Sur place; USD 47 000 - 71 000; Plein temps

Résumé du poste

Medtronic plc in the United States seeks a Patient Support Associate to provide best-in-class patient support for SPR therapies, collaborating with the Sales Team and Quality, and helping with patient documentation and follow-up. Required qualifications include a high school diploma with 4+ years of experience or equivalent, plus familiarity with CRM systems (Salesforce) and MS Word/Excel.

The role offers comprehensive benefits and a competitive salary in the US.

Qualifications

• High School Diploma or equivalent with 4+ years of relevant work experience.
• Associate’s Degree with 2+ years experience or Baccalaureate/College Degree.

Responsabilités

• Provide best-in-class patient support for SPR products with Sales Team.
• Serve as a resource for clinical support on device use and troubleshooting.
• Perform patient follow-ups and ensure successful implantation experience.
• Educate patients via phone or virtual formats for optimal treatment outcomes.
• Manage patient documentation and data collection; CRM input.
• Collaborate with Sales Team to collect pre-procedure, procedure, and follow-up data.
• Assist handling complaints and feedback with Quality and compliance.
• Maintain knowledge of SPR products and communicate with stakeholders.

Connaissances

Patient experience

CRM experience

Technological knowledge

MS Word & Excel

Pain management experience

High-energy environment

Regulated industry

Formation

High School Diploma or equivalent

Associate’s Degree or higher

Baccalaureate/College Degree

Outils

Salesforce.com

Description du poste

We anticipate the application window for this opening will close on - 13 Nov 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

As one of Medtronic’s three comprehensive portfolios, Neuroscience is focused on improving the lives of people living with neurological disorders, spine conditions, and chronic pain. Guided by our Mission to alleviate pain, restore health, and extend life, we develop innovative therapies that help people regain function and improve quality of life. Within the portfolio, the Neuromodulation Operating Unit provides advanced therapies for chronic pain, movement disorders, and other neurological conditions through technologies such as spinal cord stimulation and targeted drug delivery systems that deliver personalized patient care worldwide.

Check us out on LinkedIn: Pain Interventions

SPR is a medical technology company focused on advancing minimally invasive therapies for the treatment of pain. Its SPRINT® PNS System is designed to deliver short‑term peripheral nerve stimulation therapy for sustained pain relief of up to three months following treatment and is supported by a growing body of clinical evidence and expanding reimbursement coverage.

SPR is now part of Medtronic.

The Patient Support Associate’s primary responsibility will be to provide support to patients prior to and during treatment with SPRINT in collaboration with the Sales Team as assigned by the Director of Sales Training and Patient Support. In that effort, the Patient Support Associate’s function will be important in establishing the “best in class” customer service and patient support.

Primary Responsibilities:

• Assist Sales and Sales Ops Team in providing “best in class” support to patients once they are selected for and being treated with SPRINT
• Serves as a resource for clinical support in the areas of basic troubleshooting, device utilization, and patient follow-up for company products
• Performs patient follow-up to assure success of implantation experience
• Provides product follow-up and support to patients
• Educates patients on the merits and proper clinical use of products by providing support over the phone or virtually with the potential use of a wide variety of formats and platforms (e.g., patient facing videos, manuals) for optimization of treatment and positive patient outcomes
• Manages administrative tasks to include timely patient documentation and data collection
• Work directly with patients and the Sales Team to optimize CRM for field base input
• Support the Sales Team with collecting and recording patient pre‑procedure, procedural and follow‑up data
• Assist managing complaints and feedback
• Work with Sales Team to ensure Complaints are submitted on time and with all necessary information
• Work with Quality to assist with follow‑up requests for Complaints
• Maintains a working knowledge of SPR products
• Maintains open, effective communication with all personnel, customers and other SPR employees

Required Qualifications:

• High School Diploma or equivalent with 4+ years of relevant work experience (OR Associate’s Degree with 2+ years experience OR Baccalaureate/College Degree)

Preferred Qualifications:

• Patient experience (this includes internship experience)
• Experience working inside CRMs (specifically Salesforce.com)
• Strong technological knowledge
• Proficient with MS Word and Excel
• Experience in pain management
• Proven record of achievement in a high-energy, fast‑paced environment
• Ability to work efficiently and creatively in a regulated industry

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co‑workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long‑term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$47,200.00 - $70,800.00

This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long‑term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well‑being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short‑term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non‑qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those that are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.