Patient Services Worker Lead - BSWH Hillcrest

Aramark; Waco (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Aramark in Waco, TX is seeking a Patient Services Worker Lead to oversee the receipt, interpretation, and follow‑through of patient diet orders in hospital and long‑term care settings. You will act as a liaison between the patient, the Food and Nutrition Services Department, and Nursing Services, and help train and support other Patient Services Workers.

Responsibilities include delivering patient trays, communicating diet needs, training staff, maintaining sanitation and temperature logs, and

Qualifications

• Experience as a Patient Services Worker is required.
• Strong interpersonal and written/verbal communication skills.

Responsibilities

• Delivers and collects patient trays during meal service.
• Delivers nourishment and snacks to patients per order.
• Interacts with patients to explain services of the department.
• Ensures nutrition diet care orders are provided with appropriate menu selections.
• Maintains sanitation standards and follows cleaning schedules.
• Trains and supports Patient Services Workers on unit.

Skills

Interpersonal communication

Organizational skills

Attention to detail

English literacy

Job description

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Requisition #: 666544

Location: Waco, TX, 76712

Job Description

Patient Services Worker Leads are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders in hospital and long‑term care settings. They act as a liaison between the patient, the Food and Nutrition Services Department, and Nursing Services, and help train and support other Patient Services Workers.

Job Responsibilities

• Delivers and collects patient trays during meal service.
• Delivers nourishment and/or snacks to patients as ordered by physician/dietitian in a timely manner.
• Visits patients to introduce the services of the Food and Nutrition Services Department.
• May obtain food preferences/dislikes from patients and/or family members.
• Communicates all patient food needs to the appropriate area of the Food and Nutrition Services Department.
• Ensures that nutrition diet care orders are provided to the patient by offering appropriate menu selections.
• Maintains and adheres to all sanitation standards by following assigned cleaning schedules.
• Completes other sanitation tasks as assigned by the Supervisor/Relief Supervisor.
• Trains and supports Patient Services Workers in their roles supporting patients / residents.
• Inventories and re‑stocks pantries, refrigerators, and freezers on assigned unit(s).
• Maintains temperature logs for unit refrigerators and freezers.
• Understands therapeutic diets using established protocols and seeks assistance from Supervisor or Dietitian if an error is observed.
• Assists the clinical staff in ensuring all patients' basic nutrition care needs are met.

Qualifications

• Experience as a Patient Services Worker required.
• Demonstrates interpersonal and communication skills, both written and verbal.
• Requires strong organizational skills, accuracy, and attention to detail.
• Must be able to speak, read, and write English. Bilingual abilities preferred, but not required.

This role may have physical demands including but not limited to lifting, bending, pushing, pulling and/or extended standing or walking. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Equal Employment Opportunity

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.