Patient Services Technician

PathGroup; Murfreesboro (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

PathGroup is seeking a Patient Services Technician to work under the area supervisor, performing daily patient service activities within the Patient Services Center or in-office setting. The role involves professional interaction with clients, patients, and PathGroup staff, and includes forensic and clinical specimen collection and processing following established procedures.

Responsibilities include collecting specimens, explaining procedures, entering data, ensuring accuracy, and maintaining

Qualifications

• Experience in phlebotomy and specimen collection.
• Ability to explain venipuncture and specimen collection procedures clearly and calmly.
• Attention to detail for accurate data entry and requisition matching.
• Familiarity with privacy and lab safety practices is helpful.

Responsibilities

• Greets customers and treats them courteously.
• Ensures specimens are collected accurately and on time.
• Explains procedures to patients and alleviates anxiety during collection.
• Disposes of biohazards per laws and policies.
• Completes requisitions and enters patient data into PathConnect or other systems.
• Matches requisition forms to specimens and maintains proper labeling and processing.
• Packages and stores specimens for transport, ensuring required temperatures.
• Maintains records and PSC/IOPST logs; assists with monthly statistics.
• Performs basic clerical duties and electronic data entry.
• Adheres to grooming, dress code, and lab coat policies.
• Communicates with supervisor about issues and maintenance needs.
• Maintains a professional work environment and patient confidentiality.

Skills

Phlebotomy

Customer service

Data entry

Regulatory compliance

Job description

Job Summary

Patient Services Technician under the direction of the area supervisor performs daily patient service activities of the Patient Services Center (PSC) or In-office Patient Services Technician (PST) accurately and on time. The person in this position interacts with the client, patients, and other PathGroup personnel in a professional and courteous manner and performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.

Job Responsibilities

ESSENTIAL FUNCTIONS:

• Greets customers appropriately. Treat all customers in a courteous manner.
• Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
• Collects specimens according to established procedures. Properly explains in a clear but courteous manner the process of the venipuncture (blood drawing) and or other specimen collection (ex. urine or fecal) as required. Reduces patient anxiety by providing a calm environment for patients before, during and after the collection process.
• Disposes of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies. Disposes of contaminated sharps, in accordance with applicable laws, standards, and policies.
• Completes requisitions accurately in PathConnect and/or other Pathgroup computer applications.
• Enters patient, specimen, insurance, or billing information into computer. Requires attention to detail to maintain high level of accuracy. Communicate with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc.
• Researches test/client information utilizing lab computer system.
• Matches laboratory requisition forms to specimen tubes. Label, centrifuge, split, and freeze specimens as required by test order.
• Packages specimens for transport. Stores specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, follows different procedures as outlined by specific to protocol deemed necessary for transport to maintain integrity of the specimen. Demonstrates proficiency of proper collection methods and proper processing of all specimens.
• Maintains required records and documentation.
• Maintains daily records and all appropriate PSC/IOPST Patient Services Technician logs.
• Assists with compilation of monthly statistics and data.
• Performs basic clerical duties, i.e. filing, faxing, and preparing mail. The person in this position is required to perform electronic data entry.
• Approves time in attendance software by noon on the Monday following the end of the pay period. Submits accurate expense and travel logs Monday for the week prior or as directed by management.
• Demonstrates organizational commitment.
• Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
• Utilizes time appropriately. Capable of maintaining fluctuating patient flow.
• Displays courteous and professional behavior to clients, patients, and co-workers. Communicates with co-workers and clients in a way that promotes a harmonious and cooperative working environment.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Performs duties in an independent manner.
• Communicates pertinent information/issues to supervisor, manager or group leader for resolution.
• Contributes to a positive work climate and to the team effort of the department and company.
• Ensures facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
• Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
• Utilizes proper PPE (Personal Protective Equipment) to ensure patient and personal safety. Exercises all laboratory safety precautions and adheres to lab procedures as stated in procedure manuals.
• Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

Non-essential Functions

• Works with other departments within PathGroup and subsidiaries.
• Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
• Other duties as assigned.