Patient Services Specialist (PSS) Andrology MMP FT

Atrium Health; Charlotte (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Retirement plan with employer match

Flexible Spending Accounts

Parental leave

Job summary

Atrium Health in Charlotte, NC seeks a Patient Service Specialist to deliver compassionate front-desk support, manage patient registration, verify insurance, and guide families through the registration process while using front-end technology.

The role requires a High School Diploma or GED, solid computer experience, and strong customer relations skills; 40 hours per week, Monday–Friday, 6:00am–2:30pm, with occasional weekend/holiday availability.

Qualifications

• Exemplary customer service and interpersonal skills.
• High School Diploma or GED required.
• Experience with Medical Records Software preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Manage patient registration and insurance verification.
• Schedule appointments and handle cash receipts and arrivals/departures.
• Encourage use of front-end technology during registration.
• Maintain confidential patient information and assist billing when needed.

Skills

Customer service

Front desk experience

Communication skills

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Department:
38813 Carolinas Medical Center - Andrology: MMP

Status:
Full time

Benefits Eligible:
Yes

Hours Per Week:
40

Schedule Details/Additional Information:

• This position is full-time 40 hours. Monday through Friday, hours are 6:00am to 2:30pm

Candidates are required to have occasional weekend/minor holiday availability.

Pay Range:
$19.80 - $29.70

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Our team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Advocate Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Advocate Health team member to deliver a world-class patient experience every person, every encounter, every time.