Patient Services Specialist PRN

Houston Methodist; Houston (TX); On-site; USD 30,000 - 47,000; Part time

Job summary

Houston Methodist is seeking a Patient Services Specialist PRN to serve as the primary contact for patients across inpatient, outpatient, and physician office settings. The role emphasizes concierge support, coordination of services, and language assistance to enhance the patient experience.

The ideal candidate has a Bachelor's degree and at least five years in a hospital setting, plus strong communication skills in English and at least one of Spanish or Arabic, along with medical terminology

Qualifications

• Bachelor's degree required.
• Five years of experience in a hospital setting required.
• Proficiency in English for oral/written communication, especially in safety-critical contexts.
• Proficiency in medical terminology and knowledge of hospital referral protocols.

Responsibilities

• Serve as main contact for inpatient, outpatient, and physician office facilitation.
• Cultivate relationships with physician offices and hospital departments for seamless patient encounters.
• Provide customized concierge assistance to enhance the patient experience throughout visits.
• Provide language assistance as needed and resolve patient concerns promptly.

Skills

Customer service

Communication

English proficiency

Spanish or Arabic language

Medical terminology

Hospital operations knowledge

Education

Bachelor's degree

Job description

At Houston Methodist, the Patient Services Specialist PRN is responsible for providing customized concierge assistance to patients serving as the primary point of contact for all inpatient, outpatient, and physician office facilitation for their respective patients. The Patient Services Specialist PRN facilitates services for patients appropriately, thereby enhancing the reputation of Houston Methodist and is a fundamental contributor to the patient experience.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

• Bachelor's degree

EXPERIENCE

• Five years of experience in a hospital setting required, preferably within a patient services environment where routine resolution was required and knowledge of operations was critical

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Proficiency in oral and written Spanish or Arabic
• Proficiency in medical terminology
• Comprehensive knowledge of physician referral protocol and hospital policies and procedures

PEOPLE ESSENTIAL FUNCTIONS

• Serves as main point of contact for all inpatient, outpatient, and physician office facilitation to include routing and handling requests appropriately. Applies in depth knowledge of hospital services as well as an ability to handle multiple tasks at once in a fast moving and dynamic environment.
• Cultivates relationships with physician offices, professional services, and other hospital departments to ensure seamless coordination of patient encounters.
• Enhances patient experience by providing customized concierge assistance to each patient throughout the patient's entire visit.

SERVICE ESSENTIAL FUNCTIONS

• Delivers prompt and personalized service to patients, handles multiple requests including but not limited to information, medical appointments, rescheduling, cancellations, etc. while delivering culturally appropriate high-end concierge service to each patient. Develops creative, meaningful solutions for patients and family members. Will provide language assistance as needed.
• Proactively resolves patient concerns to reach resolutions in a swift manner to avoid interruptions of services.
• Communicates effectively with patients, family members, co-workers, medical staff hospital personnel, and all other clients; treats all individuals with dignity and respect and participates in activities to improve working relationships within the department.
• Stays abreast of hospital services offered to better assist patients.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Provides appropriate and accurate documentation/tracking in (CRM) systems for each patient.
• Partners with Finance to ensure an efficient and complete patient registration process.
• Understands legal and liability considerations of maintaining confidentiality and addressing situations of necessary information disclosure; including confidentiality and mandated reporting of information to include federal, state, and organization.

FINANCE ESSENTIAL FUNCTIONS

• Enters basic insurance and demographic information into appropriate data systems to streamline patient processing.
• Provides support on auditing patient types such as International, International 1, Platinum, and/or Corporate patient information and collecting referral information on all patients whose services are facilitated at our hospitals.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Engages in special projects and committees as assigned by manager.
• Seeks opportunities to drive new initiatives when needed and assumes alternative roles and responsibilities within the office as needed.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): No

ON-CALL

Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL

Travel specifications may vary by department.

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

• Bachelor's degree

EXPERIENCE

• Five years of experience in a hospital setting required, preferably within a patient services environment where routine resolution was required and knowledge of operations was critical