Patient Services Specialist I – Evening Shift (3 PM–1 AM)/Remote Telephonic Triage (Temple, TX Area)

Baylor Scott & White Health; Killeen (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide essential administrative support in a physician office or clinic. The role supports patient check-in/check-out, scheduling, insurance verification and phone communications, with a schedule from 3:00 PM to 1:00 AM to support a 24/7 department.

Responsibilities include handling patient payments, entering charges, and directing patients to appropriate services, while maintaining accurate records and offering

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience

Responsibilities

• Assists with patient duties including relations, check-in, check-out, scheduling, insurance verification, and answering phones.
• Assists patients and directs them to appropriate waiting areas; answers routine inquiries and handles payments.
• Posts payments and enters charges into the computer using established codes; generates daily payment reports.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May assist with medical records duties as requested.

Skills

Patient relations

Scheduling

Insurance verification

Phone etiquette

Education

HS Diploma/GED Equivalent

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones. The Schedule for this position: 3:00 PM-1:00 AM. This position supports a 24/7 department and requires rotating availability across weekdays, weekends, and holidays.

Essential Functions Of The Role

• Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
• Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receives and directs phone calls. Assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Key Success Factors

• Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Comfortable working in a fast paced, constantly changing and stressful environment.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience