Patient Services Specialist I - Alvin Primary & Specialty Clinic

Utmb; Texas City (TX); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

UTMB Health is looking for a Patient Services Specialist I for the Alvin Primary & Specialty Clinic. This role coordinates patient registration, scheduling, and access to UTMB services, while delivering high-level customer service and maintaining patient confidentiality.

The position requires an Associate’s degree or equivalent experience and a commitment to excellent communication with patients, physicians, and staff. On-site schedule, Monday through Friday, with standard clinic hours.

Formación

• Associate degree or equivalent combination of education and experience.
• BLS certification must be obtained within 90 days of hire and maintained during employment.
• Excellent customer service and strong written and oral communication skills.

Responsabilidades

• Provide high level customer service in all interactions with patients and staff.
• Coordinate patient registration, scheduling, and arrival processes to ensure smooth visit flow.
• Educate patients on billing processes and financial responsibilities including third-party coverage.
• Verify eligibility and pre-register patients with accurate demographic and insurance information.
• Maintain patient confidentiality and adhere to internal controls and HIPAA requirements.
• Handle inquiries, triage issues, and advocate for patients across departments.

Conocimientos

Customer service

Written & verbal communication

Problem solving

Analytical thinking

Educación

Associate’s degree

Herramientas

Excel

Word

Database management

Descripción del empleo

Patient Services Specialist I - Alvin Primary & Specialty Clinic

• Associate’s degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

Preferred Qualifications:

LICENSES, REGISTRATIONS OR CERTIFICATIONS:

Required:

For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position.

JOB SUMMARY:

The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

ESSENTIAL JOB FUNCTIONS:

Customer Service:

• Provides high level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
• Answers calls accurately and with exceptional customer service at all times.
• Ensures caller’s needs are met and accurate information is obtained.
• Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.
• Acts as patient advocate and liaisons with various departments to meet mutual goals.
• Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail.
• Addresses concerns of patients, provides service recovery, and escalates issues as needed.

Scheduling:

• Applies the policies of the clinical entity to schedule appointments.
• Coordinates financial counseling for day surgery.
• Completes reminder calls to patients for scheduled appointments.
• Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
• Provides out of pocket cost estimates to patients.
• Counsels patients about unpaid bills.
• Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.

Arrival:

• Arrives patients and prepares paperwork/chart for visit.
• Appropriately receipts all monies collected, tokens distributed, and deferments authorized.

Registration:

• Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
• Obtains and documents information required for third party reimbursement.
• Ensures compliance with Medicare and third-party coverage.
• Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.

Disposition:

• Fully dispositions each patient within the designated timeline.
• Adheres to internal controls established for department.

Marginal or Periodic Functions:

• Performs related duties as required.
• Adheres to internal controls established for department.
• Reads all OSA Announcements and relevant communications relating to job duties.
• Successfully completes competency-based training and testing on an annual basis.
• Prioritizes and completes all work in an accurate, effective, and efficient manner.
• Locks office and secures files containing money or confidential information when away from workstation.
• Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential.
• Participates in team meetings/activities and supports the philosophy and goals of the team/department.

KNOWLEDGE/SKILLS/ABILITIES:

• Proficient in use of PC with experience in Excel, Word, and database management packages.
• Analytical and ability to collect and trend data.
• Knowledge of patient care and patient problems.
• Excellent human relations and written and oral communication skills.
• Ability to problem-solve.

WORKING ENVIRONMENT/EQUIPMENT:

• Standard hospital, clinical, and/or office environments.
• Standard office equipment.

SALARY RANGE:

Actual salary commensurate with experience.

WORK SCHEDULE:

On-site, Monday through Friday, hours can vary from 7:30 am to 5:00 pm.

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.