Patient Services Specialist: Front Desk & Insurance (Epic)

BuzzClan; Santa Monica (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

BuzzClan in Santa Monica is seeking a Patient Service Representative to be the primary contact for patient relations in person and by phone. You will greet patients, assist in resolving concerns, and escalate as needed.

Responsibilities include checking in/out, collecting co-pays, reconciling payments, verifying demographics and insurance in CS-Link/Epic, scheduling appointments, handling referrals and authorizations, explaining policies, and maintaining a clean workspace.

Qualifications

• 1 year of recent experience in outpatient clinic or medical office setting.
• Experience with medical insurance, referral processes, and benefit plans.
• Ability to read, understand, and respond to detailed oral and written instructions.

Responsibilities

• Primary point of contact for patient relations in person and by phone.
• Greet patients and assist in resolving patient concerns and escalating as appropriate.
• Check patients in/out and collect co-payments, give receipts, and reconcile payments.
• Verify patient demographics and insurance information in CS-Link/Epic.
• Schedule appointments and complete patient registration.
• Process and track referrals and authorizations for various insurance types.
• Explain policies, procedures, or services to patients.
• Sanitize workspace using provided supplies and following department guidelines.

Skills

Medical insurance experience

Referral processes

Benefit plans understanding

Reading and understanding instructions

Tools

CS-Link/Epic

Job description

BuzzClan in Santa Monica is seeking a Patient Service Representative to be the primary contact for patient relations in person and by phone. You will greet patients, assist in resolving concerns, and escalate as needed.

Responsibilities include checking in/out, collecting co-pays, reconciling payments, verifying demographics and insurance in CS-Link/Epic, scheduling appointments, handling referrals and authorizations, explaining policies, and maintaining a clean workspace.