Patient Services Specialist for GI in Newberg

Oregon Clinic; Newberg (OR); Hybrid; USD 26,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Prescription Insurance

401(k) plan

Paid Time Off

Wellness program

Transit benefits

Employee discounts

Pet Insurance

Job summary

The Oregon Clinic Gastroenterology South Clinic in Newberg is seeking a full-time Patient Services Specialist. This hybrid/remote role focuses on scheduling clinic tests, processing work-queue requests, handling calls, and updating EMR and patient registration to ensure a smooth patient experience.

You will collaborate with physicians and care teams, delivering excellent customer service and coordination for patients and staff.

Qualifications

• Minimum of two years of work experience, preferably in a medical office.
• GI experience is a plus.
• Minimum of one year in Surgery or other complex scheduling is preferred.
• EMR experience is preferred (Epic is a plus).
• Familiarity with insurance and referral processes.

Responsibilities

• Schedule clinic tests and in-office procedures.
• Maintain and process service/work-queue requests.
• Make outbound and receive inbound calls.
• Provide coverage for Care Team scheduler.
• Obtain and complete insurance information.
• Update registration and EMR records as needed.
• Perform other duties as assigned.

Skills

Customer service

Scheduling

EMR experience (Epic)

Phone communication

Insurance knowledge

Tools

Epic EMR

Job description

Patient Services Specialist for GI in Newberg

Job Category: Non-Clinical Staff

Requisition Number: PATIE005503

• Posted : October 5, 2026
• Full-Time

Locations

Showing 1 location

Gastroenterology South | GI South - Newberg
879 Providence Dr
Newberg, OR 97132, USA

Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose

Join us at The Oregon Clinic as a full-time Patient Services Specialist (Hybrid/Remote). Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Gastroenterology South Clinic located in Newberg. Each patient receives the highest value care tailored to their needs.

Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Gastroenterology South Clinic receive the highest value care tailored to their needs.

Using excellent customer service and communications skills, your primary duties in this role include:

• Responsible for scheduling our clinic tests and in-office procedures.


• Maintaining and processing our services and procedure work-queue requests.


• Outbound phone calls and incoming return phone calls.


• Coverage for our Care Team scheduler.


• Obtaining and completing insurance information.


• Updating registration and EMR records as needed.


• Other duties as assigned.

Hiring range, based on experience and credentials:

• Level I: $19.59 - $26.51 per hour.


• Level II: $21.55 - $29.16 per hour.


• Level III: $23.71 - $32.07 per hour.

Workdays: Hybrid/Remote work is available once training is completed and expectations are met. Must live in Newberg, Tualatin, Portland, or SW Washington. Initial on-site training will take place at the GI South Clinics in Newberg and Tualatin. After completing on-site training, you must be on-site two days each week, primarily at the Newberg location, with occasional coverage at Tualatin as needed. Typical hours are Monday-Friday (8:00 am-5:00 pm).

Qualifications that support success in this role are based on education, experience and values including:

• Minimum of two (2) years of work experience, preferably in a medical office, is strongly preferred. Specialty care GI experience is a plus!


• Minimum of one (1) year of previous experience in Surgery or other complex scheduling is preferred.


• Prior Electronic Medical Record (EMR) experience is preferred. Epic experience is a plus!


• Familiarity with insurance and referral processes.


• Demonstrated ability to initiate, work independently, and effectively multitask.


• Excellent attendance and work ethic.


• Positive attitude and desire to be a team player.


• Ability to communicate professionally and effectively with patients, physicians, and other team members.


• A commitment to patient-focused care, privacy, and safety.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

• Healthcare:Employee is 100% covered Medical, Dental, and Prescription Insurance


• Financial Wellbeing:Generous 401(k) plan and Flexible Spending Account options


• Work-Life Balance:Paid Time Off plus 9 paid holidays annually


• Wellness Support:Robust wellness program and employee assistance services


• Commuter Benefits:70% of Tri-Met transit pass covered


• Additional Perks:Employee discounts and optional benefits like Pet Insurance

Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are:

• Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity.


• The largest physician-owned, multi-specialty medical and surgical practice in Oregon, with a team of 1,500 team members across 30 specialties, and our business office.


• Dedicated to providing the highest value care tailored to the needs of each unique patient.


• Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian.

Our Commitments:

• Diversity, Equity, & Inclusion:We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration.


• A safe workplace:We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.