Patient Services Specialist (Daytime, Full-Time)

INTEGRIS Health; Oklahoma City (OK); On-site; USD 21,000 - 28,000; Full time

Job summary

INTEGRIS Health Nazih Zuhdi Transplant Institute in Oklahoma City, OK is seeking a Daytime, Full-Time Patient Services Representative to handle high-volume calls, scheduling, and basic medical-record tasks. You will collect payments, arrange billing plans, and verify insurance while maintaining patient-centered service.

The role requires accuracy in check-in/check-out, phone etiquette, and the ability to manage multiple tasks in a fast-paced environment. Equal opportunity employer.

Qualifications

• 6 months customer service experience
• 1-year clerical experience
• Experience in cashier procedures and/or basic accounting
• Experience in clinic check in/out procedures
• Basic health insurance knowledge (HMO, PPO)
• Basic medical terminology
• General knowledge of CPT and ICD-9 coding
• 6 months telephone customer service experience

Responsibilities

• Receiving and/or dispatching incoming phone calls
• Collects payments for copays and deductibles
• Makes financial arrangements for patients
• Performs check in and out duties accurately and timely
• Makes appointments for visits and informs a clinical employee or provider in emergencies
• Verifies insurance eligibility and benefits and records in the medical record; completes referrals
• Accurately enters patient demographics into the practice management system
• Takes messages from pharmacies, physicians and hospital personnel; directs to Clinical staff
• Manages large call volume with excellent telephone etiquette
• Organizes workflow to meet patient needs in a timely manner

Skills

Customer service

Telephone etiquette

Scheduling

Billing procedures

Education

Clerical experience

Job description

INTEGRIS Health Nazih Zuhdi Transplant Institute in Oklahoma City, OK is seeking a Daytime, Full-Time Patient Services Representative to handle high-volume calls, scheduling, and basic medical-record tasks. You will collect payments, arrange billing plans, and verify insurance while maintaining patient-centered service.

The role requires accuracy in check-in/check-out, phone etiquette, and the ability to manage multiple tasks in a fast-paced environment. Equal opportunity employer.