Patient Services Specialist 2 - Harborview ED

UW Advancement Careers; Seattle (WA); On-site; USD 30,000 - 41,000; Full time

Job summary

Harborview Medical Center's Emergency Department Registration is hiring a Patient Services Specialist 2 for a night shift. You will pre-register and check patients in using electronic systems, verify insurance, and coordinate care with multiple departments to ensure smooth ED flow.

The role requires at least a high school diploma and healthcare/administrative experience. Join a team dedicated to compassionate, patient-centered care within UW Medicine.

Qualifications

• High School graduation or equivalent.
• One year of healthcare, administrative, or customer service experience.
• An equivalent combination of education and experience may substitute for stated requirements.

Responsibilities

• Pre-register and check in patients upon arrival in the electronic system.
• Verify insurance coverage and obtain financial information; verify Medicaid and insurance coverage using online systems.
• Coordinate patient care with other departments and outside hospitals; refer patients to Financial Counseling as needed.
• Obtain necessary signatures for consent for treatment, financial agreement, and privacy information per HIPAA regulations.
• Use the Epic systems to check future/past appointments and PCP information.
• Check patients’ identification and scan insurance information into the system.
• Register patient in the back ED while working with Medics, Air Lift Northwest, AMR, and nursing staff in a fast-paced environment.
• Register patients in the front ED, collect/update demographic and financial information, and enter data into electronic systems.

Skills

Customer service

Healthcare experience

Administrative support

Education

High School diploma or equivalent

Tools

Epic Systems

Online scheduling systems

Job description

Job Description

Harborview Medical Center - Emergency Department Registration has an outstanding opportunity to hire a Patient Services Specialist 2.

WORK SCHEDULE

• 90% FTE (36 hours per week)
• Wednesday, Thursday, Friday; 7:00pm-7:30am
• Night Shift

POSITION HIGHLIGHTS

• The HMC ED Registration Patient Services Specialist serves as the primary resource for directing patient flow into Harborview Medical Center through the Emergency Department
• The Patient Service Specialist will perform patient registrations, completion of patient pre-registration, First Net, front emergency room registration, back emergency room registration, and bedside registration.
• Be a part of a team dedicated to supporting UW Medicine where Patients Are First

Primary Job Responsibilities

• Pre-register and check in patients upon arrival in the electronic system.
• Verify insurance coverage, verify third-party payers. Obtain specific financial information such as copies of insurance cards and verify Medicaid and insurance coverage using online systems.
• Coordinate patient care with other departments and outside hospitals and refer patients to Financial Counseling as needed.
• Obtain the necessary signatures for consent for treatment, financial agreement, and privacy information according to HIPAA regulations.
• Use the Epic systems, check for future/past appointments and PCP information.
• Check patients’ identification and scan insurance information into the electronic system.
• Register patient in the back emergency room while working with Medics, Air Lift Northwest, American Medical Response, and nursing staff in a fast-paced environment.
• Register patients in the front emergency room, collect and/or update demographic and financial information, and enter information into electronic systems.

Requirements

• High School graduation or equivalent
• One year of healthcare, administrative, or customer service experience
• An equivalent combination of education and experience may substitute for stated requirements

About Harborview Medical Center

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion.

Compensation, Benefits And Position Details

Pay Range Minimum

$21.82 hourly

Pay Range Maximum

$29.41 hourly

Benefits

Other Compensation

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift

Night Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

90.00%

Union/Bargaining Unit

WFSE HMC

About Uw Medicine – Where Your Impact Goes Further

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.