Patient Services Specialist 2

Baylor Scott & White Health; Midlothian (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Immediate health benefits

401(k) matching up to 5%

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to provide administrative support in a physician's office, clinic, or related area. The role emphasizes high-quality, patient-centered care through patient relations, check-in/out, scheduling, verification, and phone support.

The position also includes training and mentoring junior staff, with opportunities to improve processes and patient experiences within a leading Texas health system.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of relevant experience.
• Knowledge of patient registration procedures.
• Knowledge of medical insurance claims procedures.
• Ability to mentor staff.

Responsibilities

• Assist patients and visitors with check-in, check-out, scheduling, insurance verification, and answering phone inquiries.
• Register patients by collecting and verifying insurance information and demographics; direct to waiting areas.
• Handle payments for services; post payments and enter charges; generate daily reports; explain financial options as needed.
• Respond to routine inquiries about services and hours; address patient complaints appropriately.
• Aide with medical records duties: pulling charts, handling requests, and filing.
• Mentor and train junior staff as requested.

Skills

Listening skills

Communication skills

Telephone etiquette

Patient interaction

Mentoring

Education

HS Diploma/GED

Tools

EMR software

PC proficiency

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 2 provides administrative help in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. May assist in training and mentoring junior Patient Services Specialists.

Essential Functions Of The Role

• Assists patients and visitors by performing duties like check-in, check-out, scheduling, insurance verification, and answering phone inquiries. Arranges follow-up visits and referral appointments.
• Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
• Accepts payments for physician or clinic services following guidelines. Posts payments and enters charges using appropriate codes. Generates daily payment reports. Verifies cash drawer against the report. Provides accurate patient, medical, financial, or procedural information to patients or approved entities. Discusses financial arrangements with patients, as requested.
• Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.
• Aids with medical records duties by pulling charts for appointments, prescription refills, and other requests. Retrieves, transports, sorts, and files medical records. Copies medical records charts for patient transfers and referrals as requested.
• Helps in training, mentoring and providing help to junior staff as requested.

Key Success Factors

• Excellent listening, social, and communication skills, both oral and written. Professional and respectful telephone etiquette. Ability to adjust communication style for different audiences. Caring listener, delicate, upbeat, optimistic, articulate, gracious, and tactful.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation. Needs to have thorough knowledge of the Out of Network process
• Skilled in the use of personal computers and related software applications.
• Skilled in preparing and maintaining patient records.
• Able to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment.
• Able to mentor and train staff.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 1 Year of Experience