Patient Services Specialist

World Courier; Pensacola (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Care

Paid Parental Leave

Professional Development Opportunities

Job summary

World Courier is looking for a Patient Services Specialist I in Pensacola, Florida, responsible for managing Patient Services Program applications. In this role, you will engage proactively with patients, facility staff, and PAP representatives to optimize the reimbursement process.

The ideal candidate has 2+ years of experience in pharmacy coordination or healthcare customer service and must possess a High School diploma or equivalent. Join a company committed to creating healthier futures.

Qualifications

• 2+ years of experience in pharmacy coordination, patient services, or related fields.
• Ability to utilize IndiCare™ for claims management.
• Obtain signatures and documentation for PAP applications.

Responsibilities

• Initiate, research, and submit Patient Services Program applications.
• Identify and qualify patients for patient assistance programs.
• Establish relationships with hospital contacts.

Skills

Pharmacy Coordination

Patient Services

Insurance Verification

Healthcare Customer Service

Education

High School Diploma/GED or equivalent experience

Pharmacy Technician Certification

Job description

## Patient Services SpecialistApplylocations: Pensacola, Floridatime type: Full timeposted on: Posted Todayjob requisition id: R2611306Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details**The Patient Services Specialist I is responsible for initiating, researching, completing, submitting and tracking Patient Services Program applications for assigned facilities. The Patient Services Specialist I activities require proactive and retrospective interaction with facility staff, patients, payers and PAP representatives.**Location:** Onsite in Pensacola, Florida**Responsibilities:*** Demonstrates the ability to fully and accurately utilize IndiCareTM and all its functionality for successful claims management.* Identifies and qualifies patients for patient assistance programs at assigned facilities.* Obtains appropriate signatures and documentation for completed PAP applications prior to submission of the application to the respective PAP.* Ensures that patient-specific reimbursement related information is obtained and available for review and for tracking of replacement product, including maintenance of files and documentation for PAP application submissions.* Interfaces appropriately with PAP representatives.* Conforms to all changes in PAPs as evidenced by most recent program changes in IndiCareTM.* Establishes business relationships with assigned hospital contacts and other pertinent hospital department managers, keeping them informed of significant changes in site-specific recovery potential based on changes to PAPs.* Interfaces appropriately with assigned key account associates with information relevant to additional products and services provided by Cencora and its subsidiaries.* Resolves barriers proactively that may affect reimbursement at assigned facilities and provides detailed updates to the Patient Assistance Services Management when unable to resolve independently.* Readily assists on special projects within job scope to improve reimbursement optimization when requested by management.**Education:*** High School Diploma/GED or equivalent experience required.* 2+ years of experience in pharmacy coordination, patient services, insurance verification, or healthcare customer service, or a related field required.* Pharmacy Technician (PTCB CPhT or NHA ExCPT) or equivalent certification preferred.# ******What Cencora offers******We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencoraFull time# ********Equal Employment Opportunity********# Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned