Patient Services Specialist

Florida Cancer Specialists & Research Institute; Crestview (KY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401(k) retirement plan

Paid time off

Job summary

Florida Cancer Specialists & Research Institute seeks a Patient Services Specialist (PSS) to support a busy medical clinic in Crestview, FL. The role covers multiple front office stations and requires flexibility to learn all duties across stations. A High School Diploma or GED is required; healthcare experience is preferred.

Proficiency with Microsoft Office and strong communication are essential. All offers include background, drug, and nicotine screenings.

Qualifications

• High School Diploma or GED required.
• Experience in healthcare is highly preferred.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Learn and perform all duties of every front office station.
• Assist co-workers and adapt to changing priorities.
• Maintain accuracy and timeliness in clerical tasks.
• Support patient intake and scheduling processes.

Skills

Attention to detail

Interpersonal skills

Strong communication

Time management

Organizational skills

Copywriting/editing

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Date Posted: 2026-09-18 Country: United States of America Location: Crestview

WHY JOIN FCS

At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages. Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.

A LITTLE BIT ABOUT FCS

Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval. Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.

Job Description Summary

Will handle most clerical duties associated with a medical clinic. The job of Patient Services Specialist (PSS) is divided into “stations.” Each station has a distinct set of job duties, which includes job duties that usually are performed by one employee in a usual day. However, in addition to the “usual” duties of the station they are sitting in, every PSS employee is required and expected to assist their co-workers in performing every job duty of a PSS at all times. All employees hired for the Patient Services Specialist position will be expected to learn and perform all duties of all front office stations. Due to the different office layouts, the person doing the named station that day or week may not perform some of the listed job duties. Demonstrated strong copywriting and editing skills are essential. Requires attention to detail and the ability to consistently meet time-sensitive priorities. Must be highly organized with the ability to be flexible, according to changing priorities. Performs other duties and projects as assigned.

Position Qualifications/Requirements

Education

High School Diploma / GED required.

Previous Experience

Experience in the healthcare field is highly preferred. Attention to detail with strong ability to multitask. Excellent interpersonal skills. Strong communication skills with a wide variety of personalities.

Core Capabilities

Analysis & Critical Thinking

Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.

Interpersonal Effectiveness

Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.

Communication Skills

Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation) are an active listener, and effectively provides balanced feedback.

Customer Service & Organizational Awareness

Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations.

Self-Management

Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

Computer Skills

Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required.

Remote

No

Standard Core Workdays/Hours

Monday to Friday 8:00 AM - 5:00 PM

Location

601 Redstone Crestview FL 32536 #LI-AH1

SCREENINGS – Background, drug, and nicotine screens

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized. EEOC Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs.

Accommodations

If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ([e-mail]) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.

EEO/Affirmative Action Employer

FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Exciting Benefits for Our Team!

• Medical and Prescription Drug Coverage
• Vision & Dental Insurance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) & Flexible Spending Accounts
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Life Insurance
• Tuition Reimbursement
• Disability Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Pet Insurance
• Identity Theft
• Legal Insurance

Community Oncology practice responsibilities

At a Community Oncology practice, we believe all FCS staff share a responsibility to promote, encourage, and model healthy lifestyles that reduce the likelihood of cancer. In support of this belief, Florida Cancer Specialists & Research Institute is a smoke-free workplace. Being a smoke-free workplace means smoking is not permitted on any FCS Campus or Property; Employees may not smell of smoke while at work, FCS does not provide smoke breaks and there are no designated smoking areas on FCS Campus or Property. Medical Marijuana cards are not recognized.

Florida Cancer works closely with the Florida Agency of Healthcare Administration.