Patient Services & Scheduling Specialist

Dartmouth Health; Nashua (NH); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Benefits package

Job summary

Dartmouth Health is seeking staff to review, process, and track referrals for services delivered by providers. The role schedules appointments, tests or procedures and responds to patient calls, while assisting staff with patient communication and coordinating between physicians & specialists outside DH.

Responsibilities include greeting patients, completing forms, assessing needs, managing schedules and follow-ups, handling calls and faxes, processing authorizations, and ensuring timely

Qualifications

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed. Reviews wait list, manages multiple e-DH worklists and reschedules patients to assure schedules are fully booked and patients’ needs are met.
• Completes any follow up needs for patients as directed by the After Visit Summary (i.e., booking appointments, scheduling lab and radiology exams or arranging for any external procedures).
• Receives incoming phone calls from providers, other staff or external provider offices and patients. Appropriately assesses the needs of the caller and processes requests, takes messages, schedules appointments or transfers the call.

Skills

Insurance knowledge

Communication skills

Computer skills

Education

High school diploma or equivalent

Tools

EMR/scheduling software

Job description

Dartmouth Health is seeking staff to review, process, and track referrals for services delivered by providers. The role schedules appointments, tests or procedures and responds to patient calls, while assisting staff with patient communication and coordinating between physicians & specialists outside DH.

Responsibilities include greeting patients, completing forms, assessing needs, managing schedules and follow-ups, handling calls and faxes, processing authorizations, and ensuring timely