Patient Services Representative- West Roxbury, MA

Northeast Dermatology Associates; Boston (MA); On-site; USD 57,308,000 - 68,770,000; Full time

Job summary

Northeast Dermatology Associates is seeking a detail-oriented Patient Services Representative - Front Desk to join our healthcare team in Boston, MA. You will manage patient registration, appointment scheduling, and clinic communications to ensure a smooth patient experience.

Responsibilities include triaging calls, assisting with forms, maintaining accurate records, and supporting billing processes while upholding our commitment to quality care across multiple practices.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and manage registration and scheduling with a high level of customer service.
• Accurately triage and route clinical calls to appropriate departments.
• Assist patients with forms and paperwork for accuracy and completeness.
• Maintain a clean, organized lobby and work area.
• Escalate patient concerns to the appropriate teams.
• Support billing processes and understand medical services offered by practitioners.
• Enter referral information and maintain up-to-date patient records.
• Demonstrate reliable attendance and punctuality.

Skills

Customer service

Call center

Microsoft Office

Multi-system navigation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Position Summary

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Position Summary

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Pay And Hours

Pay range is from $20 - $24 hourly. Hours are Monday - Friday, 8 hours Daily

Essential Functions

• Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
• Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
• Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
• Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
• Issue Escalation: Identify and escalation patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
• Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
• Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
• Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
• Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.

Knowledge, Skills, & Abilities

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Physical And Mental Demands

• Physical Requirements:
• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.

Vision Requirements

• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note

This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.