Patient Services Representative (Stockton)

Golden Valley Health Centers; Stockton (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

403(b) with match

FSA plans

Gym discounts

Job summary

Golden Valley Health Centers seeks a friendly Patient Services Representative to welcome patients, perform data entry in the practice management system, and monitor reports for clinic operations.

Based at the Stockton Urgent Care Clinic, this on-site role offers a Monday–Saturday schedule with shifts between 8:00 am and 9:00 pm; compensation is $22.00 to $23.10 per hour, with comprehensive benefits.

Qualifications

• Knowledge of basic medical front office practices.
• Strong typing skills and written and verbal communication.
• Ability to work in a busy environment and multi-task.
• Bilingual English/Spanish proficiency preferred.

Responsibilities

• Answer phones and route calls, taking messages as appropriate.
• Make appointments and register patients according to clinic policies.
• Enter and update patient registrations in the practice management system.
• Support daily front desk operations and ensure smooth patient flow.
• Open/close clinic routines and manage front desk duties at start/end of day.
• Collaborate with back-office staff to collect payments and reconcile accounts.

Skills

Basic medical front office

Typing

Written communication

Verbal communication

English/Spanish bilingual

Education

High school diploma or GED

Medical front office training

Typing certificate

Job description

Job Category: Clinical Employee

Requisition Number: PATIE004781

• Posted : September 16, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Stockton, CA 95210, USA

Description

The Patient Services Representative (PSR) is primarily responsible for politely greeting patients, data entry into the practice management and other data systems; and monitoring various statistical and informational reports. The PSR duties are shared and involve tasks associated with efficient flow of patients, such as answering phones, making appointments, and registering patients.

Location: This position will work at our Stockton Urgent Care Clinic in Stockton, CA.
Schedule: Monday - Saturday, with the ability to work between 8:00am - 9:00pm shifts.
Compensation: $22.00 - $23.10 an hour

Golden Valley Health Centers offers excellent benefits including Medical: (0 Deductible / $2,000 Individual; $4,000 Family Out-of-Pocket Max), excellent PPO coverages; Dental; Vision; 403(b) with match, FSA plans, gym discounts, and so much more!

Essential Duties and Responsibilities

• Demonstrates effective communication and problem-solving skills.
• Communicates effectively by using welcoming words, appropriate body language, eye contact and smiling. Displays a willingness to explore and acknowledge patient needs, expectations and values. Responds to patient needs in ways that are helpful and beyond expectation. Collaboratively works with patients to positively affect their health outcomes.
• Responsible for beginning of the day and end of the day processes including opening and closing the clinic and arming and disarming alarm as needed.
• Make appointments, registers and orients all patients to clinic policies regarding services offered, appointment system, after hours coverage, collection policy, etc.
• Enters, reviews, and makes necessary changes to all patient registration information in the practice management system in accordance with established procedures.
• Performs daily pre-flow procedures, works collaboratively with the back office personnel to process and complete the patient encounter and collect amounts due in accordance with established procedures.
• Researches and answers any questions/correspondence on a patient's account in a timely and professional manner and with regard to patient confidentiality.
• Using proper phone etiquette answers all incoming calls by 3rd ring and distributes calls as appropriate including message taking and distribution.
• Maintains neat and organized work area with appropriate labeling of files as needed.
• Carries out Health Information Representative, functions as assigned.
• Proactive in participating in industry best practices and corporate quality improvement initiatives
• Builds positive relationships with other staff, providers, and supportive departments to maximize accessibility of care to all patients.
• Adheres to the GVHC Mission, Vision, and Values, Standards of Conduct and HIPPA principles.
• Other duties as assigned.

Min. Qualifications

KNOWLEDGE: basic medical front office practices, basic computer operations

SKILLS: strong typing skills, strong written and verbal communication

ABILITY TO: work well with people; communicate effectively and respectfully in English / Spanish; work with computers and other modern office equipment; work in a busy environment; multi-task, flexibility to travel and accommodate changes in daily and hourly schedules

Physical Demands

The employee must occasionally lift and/or move up to 25-50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to hear over the telephone. Must be able to reach above the shoulder level, able to bend, squat, sit, and stand.

The work environment is usually fast paced with a moderate noise level.

Education/Experience Requirements

• High school diploma or GED
• Aptitude for detail and precision;
• 2-3 years experience in medical/data processing field preferred
• Certificated through medical front office training program preferred
• Typing certificate preferred >35 wpm.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.