Patient Services Representative (PSR) - Orthopedic Clinic - MHP Kentucky Specialty Care

Mercy Health; Paducah (KY); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Referral bonuses

403(b) with employer contributions

Medical coverage

Dental coverage

Vision coverage

Life insurance

Mental health resources

Disability coverage

Paid time off

Parental leave

FMLA leave

Tuition assistance

Professional development

Continuing education

Job summary

Mercy Health is seeking a Patient Services Representative to be the main contact for patients and the community. You will handle referrals, registrations, demographics verification, insurance card collection, and updating records, while scheduling appointments and explaining financial options.

You will support patient flow, assist with bed placement coordination, and maintain accurate records. A High School diploma or GED is required; healthcare experience is a plus.

Qualifications

• High School Degree or GED required or equivalent.
• Healthcare experience preferred but not required.
• Familiarity with medical terminology is a plus but not required.

Responsibilities

• Greet patients and community with professional, respectful communication.
• Process admission paperwork and basic insurance verification for hospital billing systems.
• Answer internal and external calls in a friendly, helpful manner.
• Troubleshoot and resolve problems promptly.
• Inform Supervisor of department and patient issues.
• Coordinate bed placement to ensure prompt and appropriate patient care.

Skills

Problem-solving

Basic computer skills

Typing 40 WPM

Communication

Interpersonal skills

Education

High School Degree or GED

Tools

Microsoft Office

Cadence

Connect Care

Job description

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

JOB SUMMARY

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

ESSENTIAL FUNCTIONS

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
• Ability to answer internal and external calls in a friendly and helpful manner
• Must possess the ability to troubleshoot and resolve problems promptly
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
• Other duties as assigned

EDUCATION

• High School Degree or GED

EXPERIENCE

• Prior experience in the healthcare field or a related area is preferred but not required
• Knowledge of medical terminology preferred but not required
• Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required

SKILLS & ABILITIES

• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Basic math skills

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department

Orthopedic Clinic - MHP Kentucky Specialty Care

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a__ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affir... please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail].