Patient Services Representative - Physician Practice - Tuckahoe Orthopaedic & Physical Therapy - Richmond

Mercy Health; Richmond (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay and incentives

Health, dental, vision coverage

Paid time off

Tuition assistance

Job summary

Bon Secours in Richmond is hiring a Patient Services Representative for the Tuckahoe Orthopaedic & Physical Therapy practice. You will register patients, verify demographics, collect insurance information, and guide them through scheduling, referrals, and payments.

The role requires a High School Diploma or GED, with healthcare registration experience preferred and excellent customer service skills. Department OS-Tuckahoe Orthopedics offers a supportive team and community-focused care.

Qualifications

• High School Diploma or GED required.
• Prior experience in patient registration/healthcare preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Serve as the primary contact between patients and practices.
• Schedule appointments and enter patient information accurately.
• Verify demographics and insurance; explain financial options and collect payments.
• Assist with referrals, authorizations, and chart maintenance.

Skills

Strong communication

Customer service

Registration

Education

High School Diploma or GED

Job description

Thank you for considering a career at Bon Secours!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Bon Secours

_ About Us _

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Patient Services Representative _ – Physician Practice - Tuckahoe Orthopaedic & Physical Therapy - Richmond _

Job Summary

The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.

Essential Functions

• Serves as the primary point of contact between patients and physician practices
• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
• Processes patients in practice as they present for their appointments.
• Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately
• Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.
• Records time indicators for lobby wait times.
• Calculates patient liabilities and actively collects and processes patient payments.
• Reconciles cash drawer at the close of the day.
• Performs charge entry for external services (i.e. nursing homes) as necessary.
• Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.
• Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).
• Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice
• Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy
• Verifies RX benefits in electronic health record, per protocol
• Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

High School Diploma or GED (required)

Licensure/Certification

None

Experience

Prior experience in patient registration/healthcare (preferred)

Range

• Minimum: $16.76
• Maximum: $24.65

Bon Secours is an equal opportunity employer.

As a Bon Secours associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts

• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department

OS-Tuckahoe Orthopedics

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia or Petersburg, Virginia or Emporia, Virginia, which are Affiantive Action and Equal Opportunity Employer, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, contact The Talent Acquisition Team at [e-mail].