Patient Services Representative – Ortho

Jobtailor; Champaign (IL); On-site; USD 23,419 - 38,572; Full time

Job summary

Carle Health in Champaign, IL seeks a Patient Services Representative 1 to support daily clinic operations, including patient check-in/out, charge posting, and appointment scheduling. The role emphasizes accurate handling of patient information, messages to care teams, and timely communication of medical details.

The ideal candidate will have an associate degree in a related field, basic computer skills, and experience with general office equipment.

Qualifications

• Associate's degree in a related field.
• Experience in lieu of Education is noted.
• Basic computer skills and ability to use general office equipment.

Responsibilities

• Coordinates daily clinic preparation tasks including patient identification, check-in/out, charge posting, cash management, appointment scheduling, patient registration and account setup, and phone handling.
• Uses telephone system to take and deliver messages to physicians, nurses and others.
• Records and reports patient medical information from referrals promptly and accurately.
• Maintains professional conduct and acts as a role model in the workplace.
• Manages all incoming patient care requests related to in-basket activities, referrals, work queues and calls.
• Understands insurance coverage rules, completes mandatory training and refreshers, and initiates prior authorizations as needed.

Skills

Basic computer skills

General office equipment

Education

Associate's Degree: Related Field

Job description

Overview

The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check-in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.

Qualifications

• Certifications: , Education: Experience in lieu of Education; Associate's Degree: Related Field, Work Experience: General office equipment; Basic computer skills

Responsibilities

• Coordinates and participates in a variety of duties associated with daily clinic preparation process including patient identification, patient check-in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
• Competent in telephone system, takes and delivers messages to physicians, nurses and others.
• Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
• Serves as a role model by conducting self in a responsible, professional manner.
• Manages all incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
• Proficient with insurance coverage rules and rules that apply to eligibility, network coverage, and benefits. Successful completion of mandatory insurance training and ongoing competency refreshers.
• Competent to initiate and secure prior authorizations as needed.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [e-mail].

Compensation and Benefits

The compensation range for this position is $17.67 per hour - $28.63 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered to a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.