Patient Services Representative -Multispecialty (Cypress)

Houston Methodist; Cypress (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Houston Methodist is seeking a Patient Services Representative to perform patient check-in/check-out and appointment scheduling to facilitate a positive visit experience. This role supports timely, accurate claims submission and may handle registration and other revenue cycle functions as needed.

The ideal candidate has a high school diploma, at least one year of healthcare experience, and strong communication and computer skills, including familiarity with electronic medical records and basic

Qualifications

• High school diploma or equivalent required.
• One year of healthcare or related experience preferred.
• Ability to communicate effectively with patients and staff.
• English proficiency for safety-sensitive duties.

Responsibilities

• Performs patient check-in/check-out and collects scheduling data.
• Registers patients and initiates financial clearance as needed.
• Coordinates patient flow and handles rescheduling/cancellations per protocol.
• Responds to staff, patient, and physician requests with high-quality service.
• Enters data into databases with accuracy and timeliness.
• Supports revenue cycle duties as directed.

Skills

Customer service

Phone skills

Scheduling

English fluency

Communication

Computer skills

Medical terminology

Problem solving

HIPAA awareness

Education

High School diploma

Tools

EMR software

Job description

At Houston Methodist, the Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. Other duties include providing general operations assistance and/or patient service tasks specific to the scope of the department.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post‑secondary education, etc.)

EXPERIENCE

• One year of healthcare or related experience
• Experience in a healthcare related work environment preferred

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on‑going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co‑workers in a manner consistent with a customer service focus and application of positive language principles
• Strong customer service, phone and scheduling skills
• Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record
• Knowledge of basic medical terminology
• Ability to analyze and solve problems

PEOPLE ESSENTIAL FUNCTIONS

• Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
• Performs patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.
• Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials. Handles add‑ons, reschedules, and cancellations appropriately and as per department protocol.

SERVICE ESSENTIAL FUNCTIONS

• Uses excellent communication skills (verbal, non‑verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols.
• Contributes to patient, employee and physician satisfaction as well as effective revenue cycle process.
• Generates reports and assists with department correspondence. Provides other administrative assistance as directed.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.
• Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness.
• Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of the treatment center.

FINANCE ESSENTIAL FUNCTIONS

• Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary.
• Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.
• Uses department resources/equipment/supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Generates and communicates new ideas and suggestions that will improve quality or service.
• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

SUPPLEMENTAL REQUIREMENTS

Note that employees may be required to be on‑call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

WORK ATTIRE

• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): No

ON-CALL*

• On Call* No

TRAVEL**

Travel specifications may vary by department.

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No