Patient Services Representative (Medical Receptionist)

Corewell Health; Shelby Charter Township (MI); Sur place; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

Life-Work Balance

Flexible Schedule

Medical, Dental, Vision, Prescription

Pet Insurance

Paid Time Off & Holidays

401K with Company Match

Wellness Program

Résumé du poste

Corewell Health Urgent Care is seeking a Patient Service Representative to be the first point of contact, handling front-office tasks and patient check-in with professionalism.

You will verify insurance, collect payments, maintain patient records, and support clinic operations, while providing friendly service in a fast-paced healthcare setting. This full-time, on-site role includes 12-hour shifts and weekend availability.

Qualifications

• High school diploma or equivalent; Medical Administrative Assistant certificate a plus
• 1+ year of experience in a medical office or healthcare setting preferred
• Strong communication and attention to detail; ability to multitask in a busy environment
• Proficient computer skills; experience with EMR/EPIC preferred
• Willingness to work 12-hour shifts, including some weekends and holidays
• Team-oriented, proactive, patient-focused service

Responsabilités

• Greet and assist patients and visitors with a positive attitude.
• Maintain confidentiality and organize patient and business documents.
• Verify health insurance benefits and provide patients with relevant policies and billing information.
• Determine and collect patient financial responsibility.
• Support the practice manager, providers, and staff for smooth daily operations.
• Ensure HIPAA and OSHA compliance in documentation and processes.
• Perform administrative duties and operate medical office equipment.
• Oversee quality assurance and patient result tracking.
• Travel to other Corewell Health Urgent Care locations as needed.

Connaissances

Strong communication

Attention to detail

Multitask in busy environment

Team player

Customer service

Formation

High school diploma or equivalent

Medical Administrative Assistant certificate (a plus)

Outils

EPIC/EMR software

Computer skills across multiple screens

Description du poste

Patient Services Representative (Medical Receptionist)

Job Category: Patient Service Reps

Requisition Number: PATIE009190

• Posted : October 15, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Shelby Township, MI 48316, USA

Description

Corewell Health Urgent Care - Deliver Exceptional Patient Care with Purpose

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Corewell Health Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:

• LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays: Recharge and take care of yourself
• 401K with Company Match: Plan for your future
• Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
• Professional Growth: Leadership opportunities & professional development

Key Responsibilities:

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
• Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
• Travel Requirement: Support staffing and operational needs by traveling to other Corewell Health Urgent Care locations as required.

Required Qualifications:

• Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
• Experience: 1+ year of experience in a medical office or healthcare setting preferred
• Skills: Strong communication, attention to detail, and ability to multitask in a busy environment
• Technical Skills: Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously. Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
• Team Player: A proactive, friendly, and patient-focused approach to service

At Corewell Health Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, apply today and be part of something bigger!

Pay: $17 per hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.