Patient Services Representative (Medical Receptionist)

Corewell Health Urgent Care; Macomb (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Patient Service Representative, where you'll be the welcoming face for patients. This role involves managing front-office operations, assisting with insurance verification, and ensuring compliance with healthcare standards. Enjoy a flexible schedule with no overnight shifts, competitive pay, and a range of benefits including medical, dental, and wellness support. If you thrive in a team-oriented environment and are passionate about patient care, this opportunity is perfect for you. Make a difference in the lives of others while advancing your career in a supportive setting.

Benefits

Flexible Schedule

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K with Company Match

Employee Assistance Program

Wellness Initiatives

Qualifications

• 1+ year of experience in a medical office or healthcare setting preferred.
• Strong computer skills required, with the ability to efficiently multitask.

Responsibilities

• Greet and assist all patients and visitors with a positive attitude.
• Analyze health insurance benefits and verify eligibility.
• Perform office procedures and general administrative tasks.

Skills

Strong communication

Attention to detail

Multitasking

Customer service

Education

High school diploma or equivalent

Medical Administrative Assistant certificate

Tools

Electronic Medical Records (EMR) software

EPIC

Job description

Beaumont Urgent Care - Deliver Exceptional Patient Care with Purpose

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Beaumont Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here

• LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) - No overnight shifts, so you can prioritize both your career and personal life!
• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays: Recharge and take care of yourself
• 401K with Company Match: Plan for your future
• Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
• Professional Growth: Leadership opportunities & professional development
  
  

Key Responsibilities

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient's financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
• Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
• Travel Requirement: Support staffing and operational needs by traveling to other Beaumont Urgent Care locations as required.
  
  

Required Qualifications

• Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
• Experience: 1+ year of experience in a medical office or healthcare setting preferred
• Skills: Strong communication, attention to detail, and ability to multitask in a busy environment
• Technical Skills: Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously. Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
• Team Player: A proactive, friendly, and patient-focused approach to service
  
  

At Beaumont Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, apply today and be part of something bigger!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Required

Preferred

Job Industries

• Healthcare