Patient Services Representative-Lead (Developmental Dentistry)

Ut-Health-Science-Center-At-SAN-Antoni

San Antonio (TX)

On-site

USD 40,000 - 55,000

Full time

31 hours ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Flexible spending accounts

Retirement plan

Paid time off

Holidays

Job summary

UT Health San Antonio is seeking an experienced administrative professional to support a clinical practice on-site. You will schedule appointments, handle check-in/out, verify insurance benefits and obtain required authorizations, while providing telephone triage and basic patient support.

You will coordinate staff, train new members, mentor junior teammates, and help resolve operational issues to maintain efficient workflow and high patient satisfaction.

Qualifications

Detail oriented with ability to organize and coordinate work within schedule constraints.
Able to monitor important and complex projects concurrently.
Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software.
Effectively communicate verbally and in writing, including memorandums, letters, and official correspondence.

Responsibilities

Coordinates and facilitates communication between primary care physicians and plans regarding authorizations and insurance inquiries.
Schedules appointments, greets patients, registers and checks in/out, verifies benefits and assists with exams and procedures.
Maintains charts, records, databases of patient information, and prepares correspondence and reports.
Provides authorizations, referrals, and general clerical support in a patient care environment.
Trains and guides staff and provides relief on a regular basis.
Performs other duties as assigned.

Skills

Detail oriented

Communication skills

Project coordination

Supervisory/lead capacity

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Lotus Notes/Email software

Job description

Job Description

Under minimal supervision, provides customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage. Responsible for coordinating staff and activities related to the general office support within a clinical practice to ensure efficient workflow and patient satisfaction. Provides guidance to staff and/or provides relief on a regular basis. Assists in identifying and resolving operational problems and trains new staff members as needed. Lead or mentors lower level team members.

Responsibilities

Coordinates and facilitates communication between primary care physicians and managed care plans, specialists, managed care operations, staff and patients regarding authorization for service and other insurance inquiries.
Schedules appointments, greets patients, and performs registration and check-in/out functions; verifies insurance benefits; assists with patient exams, tests, and procedures.
Maintains various charts, records and databases of patient information; prepares correspondence, billing, and reports.
Provides authorizations, referrals, and general clerical support in a patient care environment.
Trains and provides guidance to staff and provides relief on a regular basis.
Performs all other duties as assigned.

Qualifications

Detail oriented with the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner.
Able to monitor important and complex projects concurrently.
Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software.
Effectively communicate verbally and in writing, to include writing and preparing memorandums, letters, and other official correspondence.

EDUCATION:

High school diploma or GED is required.

PREFERRED:

Experience working in a supervisory/lead capacity.

Required Skills

Five (5) years of related experience is required. A combination of education and experience will also be considered.

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

About Us

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture.

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.

Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.

FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off - A generous leave program offers multiple paid leave options:

Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
Holidays: 12 set paid holidays each year.

Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.

Job Info